Cloud Transformation Engineer

So, what s the role all about?

The purpose of this position is to provide customer-focused Application Deployments and upgrades. Looking for Engineer to join our growing Cloud team. This person will be responsible for working with our Devops teams to develop/run automation to deploy and upgrade NICE products.

How will you make an impact?

• Perform operational duties including reviewing deployments to ensure the installation was successful
• Identify and resolve issues not handled by the automation
• Feedback issues with automation back to Devops and then test fixes
• Maintain Deployment documentation, e. g. incident tracking and run books.
• Perform upgrades and ensure the application is fully functional afterwards
• Work with Devops on any issues with upgrade automation
• As new versions/features are released test new automation and ensure all is working properly
• Work with Appops/Support teams after upgrades to identify if any issues were related to the upgrade process and correct them.
• Work scheduled events that maybe during weekends or during non-prime shift hours

Have you got what it takes?

• 2 to 4 years experience in Application /production support experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment
• Experience with AWS is a bonus.
• Experience with Unix, Linux, Windows, Tomcat, SSH and basic scripting skills
• Experience with SQL Server, Oracle and MySQL
• Experience with and understanding of complex process and data flow
• Ability to effectively and proactively communicate (both written and verbal) to various Product groups and clients on a daily basis.
• Experience with application debugging, performance, scalability
• Familiarity with standard application security compliance best practices
• Knowledge of fault detection and resolution processes
• Experience working successfully independently and with other team members as well as developers
• Ability to multi-task as required and provide rapid support in production
• Must be able to provide on-call off-hour support and work during non-prime shift hour

What s in it for you?

Enjoy NICE-FLEX!

Requisition ID: 5754

Reporting into: Director , Cloud Operations
Role Type: Individual Contributor