Technical Lead Network Engineer

Nexapp Technologies Pvt. Ltd. is seeking a highly skilled and experienced Lead Technical Network Support - L3 to join our Network Operations Center (NOC) team in Pune. This role is critical in managing complex network issues, overseeing NOC operations, and leading a team of network engineers. The ideal candidate will have a strong background in network support, proven leadership abilities, and extensive experience with advanced networking technologies.

Key Responsibilities:

• Team Leadership and Mentoring:
  
  
• Lead and mentor a team of L2 and L1 network engineers within the NOC, providing technical guidance and support.
  
• Develop and deliver training programs to enhance the skills and knowledge of the NOC team.
  
• Conduct performance evaluations, set goals, and offer ongoing feedback to team members.
  
• Advanced Network Support:
  
  
• Oversee and resolve high-level network issues, including those related to routing, switching, firewalls, and VPNs.
  
• Perform comprehensive analysis of network performance and reliability issues, implementing corrective actions as necessary.
  
• Ensure efficient management and support of network infrastructure, including both hardware and software components.
  
• Incident and Problem Management:
  
  
• Act as the escalation point for critical network incidents and outages, ensuring timely and effective resolution.
  
• Lead root cause analysis efforts for recurring issues and implement long-term solutions.
  
• Collaborate with other departments to resolve cross-functional issues and ensure comprehensive incident management.
  
• Escalation Management:
  
  
• Develop and manage escalation procedures to ensure the swift handling of critical network issues.
  
• Coordinate with senior management and stakeholders for complex or unresolved issues.
  
• Monitor and review escalated cases to ensure they are resolved efficiently, documenting lessons learned and driving process improvements.
  
• NOC Operations Management:
  
  
• Oversee day-to-day NOC operations, ensuring high levels of service availability and performance.
  
• Implement and manage operational procedures to maintain effective network monitoring and incident response.
  
• Ensure adherence to service level agreements (SLAs) and operational standards.
  
• Network Design and Optimization:
  
  
• Assist in planning and designing network architecture and infrastructure upgrades.
  
• Evaluate and recommend improvements to network performance, security, and scalability.
  
• Conduct capacity planning and performance tuning to ensure optimal network operations.
  
• Documentation and Reporting:
  
  
• Maintain detailed and accurate documentation of network configurations, changes, and troubleshooting activities.
  
• Prepare and present regular reports on network performance, incidents, escalations, and resolutions.
  
• Ensure compliance with internal and external documentation and reporting standards.
  
• Customer and Stakeholder Communication:
  
  
• Communicate effectively with internal and external stakeholders regarding network issues, escalations, and resolutions.
  
• Provide technical support and consultation to customers and other departments as needed.
  
• Manage relationships with vendors and service providers to address network-related issues.
  

Requirements-

Qualifications:

Education and Experience:

Bachelors degree in Computer Science, Information Technology, or a related field.

Minimum of 7-10 years of experience in network support, with at least 3-5 years in a leadership or senior technical role within a NOC environment.

Technical Skillsets:

• Extensive experience with advanced networking technologies, including TCP/IP, BGP, OSPF, MPLS, and VPNs.
  
• Strong knowledge of network security concepts and technologies (e.g., firewalls, IPSec, SSL/TLS).
  
• Hands-on experience with network devices and equipment from vendors such as Cisco, Juniper, Fortinet, and others.
  
• Proficiency in network monitoring and management tools.
  
• Experience with network design, optimization, and troubleshooting.
  

Soft Skills:

• Excellent leadership and team management skills.
  
• Strong problem-solving and analytical abilities.
  
• Effective communication and interpersonal skills.
  
• Ability to work under pressure and manage multiple priorities.
  

Certifications (Preferred):
Relevant certifications (e.g., CCNA CCNP , CCIE,) are highly preferable.