Direct Sales Representative - WFH (Night Shift)

Role & responsibilities

Sales Duties:

• Meet or exceed weekly, monthly, yearly sales targets
• Establish rapport and build a professional relationship with clients
• Qualify customer by asking clear, direct, exploratory questions to understand their needs
• Expertly handle customer inquiries, and confidently promote and sell NewAge Products
• Work closely with peers and leadership team to support inbound calls, outbound calls, virtual consultations, chat, SMS, and email channels of the business
• Provide timely follow-ups to ensure effective closing of all sales opportunities
• Diligently gather customer input on design requirements and convey detailed information to the Design Service team; validate the completed design to ensure it matches the customers needs
• Maintain product knowledge and stay current with all marketing promotions
• Upsell, cross-sell, and offer services to provide the best customer experience
• Provide a world-class sales experience and be a NewAge brand ambassador during every interaction

General Duties:

• Regularly share customer feedback to help business plan future products, processes, or other services that are not currently in place
• Identify gaps or issues that could risk the success of sales or promotions, and escalate the concern to leadership for review
• Support peers and CFTs with inquiries, new initiatives, and case handling
• Maintain a high level of work quality across all responsibilities
• Other related duties as assigned

Preferred candidate profile

• Minimum 2 years of Call Centre experience
• Minimum 2 years of Customer Service and/or Sales experience; refined selling techniques mandatory
• Exceptional English skills; written and verbal communication
• Experience in a fast-paced customer service/sales environment (up-selling and/or cross-selling)
• Proven track-record of closing leads, meeting or exceeding sales targets, and a solid approach to overcoming objections during sales pitches
• Ability to work independently and demonstrate initiative; ability to solve problems with minimal guidance; ability to think outside the box
• Experience using Microsoft Office software in particular Outlook, Word and Excel
• Experience preparing 3D kitchen, garage or bathroom designs is an asset
• Interior design experience and a passion for home décor is an asset
• Experience working with design software is an asset
• Experience with a big box store, home improvement or logistics/freight company is an asset

Candidate should have below requirements at their home for WFH

• Steady broadband or cable Internet
• Appropriate working desk for Work from home