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New Relic One

Compare

1.5

based on 3 Reviews

47 New Relic One Jobs

Senior Business Analyst

newrelic

1.5

based on 3 Reviews

6-8 years

Bangalore / Bengaluru

1 vacancy

Senior Business Analyst

New Relic One

posted 6hr ago

Job Role Insights

Key skills for the job

Computer Science Salesforce Cloud Computing IT Business Analysis Agile Coaching Data Structures and Algorithms

+ 4 more

Job Description

New Relic is looking for an experienced Senior Service Cloud - Business Systems Analyst
(BSA) to play an essential role in supporting our Enterprise System Engineering (ESE)
organization. The primary focus of the role will be supporting ongoing key business initiatives,
systems enhancements, change requests, and permission requests while contributing to testing
and enablement in preparation for production releases.

As the Service Cloud Business Systems Analyst, you will handle enterprise aspects of our
Salesforce Service Cloud platform. To be successful, you ll have a deep understanding of the
Salesforce platform, Tech Support business processes and translate them into systems
requirements, work with the engineering team to build effective & scalable solutions, and ensure
it means the business roles

What youll do

Work with key business stakeholders to understand project requirements and translate those requirements into technical specifications.
Participate in user story grooming and agile ceremonies to refine deliverables.
Work with the Salesforce Engineering team to build solutions for new features and
functionality in our Salesforce instance.
Validate and test the solution before rolling it live to end business users and customers.
Identify reports and dashboards to measure the impact of build iterations.
Support end-users in real-time with issues relating to Service Cloud and Experience
Cloud supported applications.
Manage all aspects of 3rd party applications use and support.

This role requires

Bachelors Degree in Computer Science, Management Information Systems, Business
or the equivalent related experience.
6+ years of Salesforce Platform, Service Cloud, Knowledge Base, Experience Cloud,
Chat Bot & Omni-channel experience experience
Strong business analysis background with ability to translate business needs/goals into
requirements and prototypes
Ability to work in a fast-paced environment and manage multiple priorities simultaneously
Understanding of data structures, data modeling, & database schema
Analytical skills to improve quality of iterative builds
Must have effective professional verbal, written and presentation skills for audiences
ranging from individual contributor through senior management level

Bonus points if you have