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51 New Relic One Jobs
Senior Manager, Billing
New Relic One
posted 14hr ago
Job Role Insights
Key skills for the job
Job Description
- Lead and manage a team of billing specialists, providing guidance, support, and mentorship to ensure high performance, productivity, and professional development.
- Set clear objectives, establish performance metrics, and conduct regular performance evaluations to drive continuous improvement.
- Develop and implement efficient billing processes, workflows, and procedures to enhance accuracy, timeliness, and efficiency in the billing cycle.
- Identify opportunities for automation, system enhancements, and process improvements to streamline billing operations and reduce manual effort.
- Oversee billing software or systems, ensuring proper configuration, maintenance, and optimization to support accurate and efficient billing processes.
- Collaborate with IT teams and vendors to address technical issues, implement upgrades, and enhance system functionality as needed.
- Serve as a point of contact for billing inquiries and escalations from customers or clients, resolving issues promptly and maintaining positive customer relationships.
- Collaborate with customer service and sales teams to address billing-related concerns and improve overall customer satisfaction.
- Prepare regular reports and presentations on billing performance, metrics, and insights for management review and decision-making.
- Collaborate with Finance, Deal Desk, Sales, IT and our customers to ensure accurate and timely invoicing
This role requires
- Bachelor s Degree in Accounting or Business Administration.
- Minimum 10 years of experience in billing management roles, with a proven track record of success in leading billing teams and driving process improvements.
- In-depth knowledge of billing principles, practices, and regulations, with a strong understanding of compliance requirements (e.g., Sarbanes-Oxley, GDPR).
- Proficiency in using billing software, accounting systems, and Microsoft Office Suite (Excel, Word, PowerPoint).
- Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
- Analytical mindset with the ability to analyze data, identify trends, and develop actionable insights to optimize billing operations.
- Strong project management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
Bonus points if you have
- Experience with consumption/usage-based billing
- Experience with Salesforce, Zuora, NetSuite, Billing Platform etc
- Experience with implementation of new billing tools/transitions
Employment Type: Full Time, Permanent
Read full job description What people at New Relic One are saying
Senior Manager salary at New Relic One
reported by
2
employees
with 20-23
years exp.
₹90.5
L/yr - ₹100
L/yr
355%
more
than the average Senior Manager Salary in India
View more details
What New Relic One employees are saying about work life
based on 3 employees
International travel
New Relic One Benefits
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