Customer Service New Associate

Skill required: Voice - Customer Service

Designation: Customer Service New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years


What would you do?

The responsibility of an advisor as customer service associate will be to assist our customers end to end for any queries around billing, package related and technical support. Requires advisor to personalize the conversation, manage productivity, display strong communication skills and create sales opportunity. Candidates needs to display attention to detail, show ownership and be able to embrace feedback. Ability to multi-task in usage of different applications and adhere to key compliance measures.
Unique Knowledge & Skill Requirement

Strong customer service skills

Strong verbal English language proficiency.

Ability to multi-task in usage of different applications and tools

Analytical and Problem-Solving skills

Team-work - Liaise with other support teams as required to resolve requests/issues in a timely manner

Attention to Detail -Ensure proper documentation, notification, escalation, tracking and follow up of all
incidents

Ownership of the customer journey with quick and accurate resolution.

Any graduate from Govt. recognized universities

10+2 Under-graduates with minimum 6 months prior experience preferred

What are we looking for?

Personal Attributes

Able to work on a flexible basis as determined by the business needs

Ability to work under pressure

Team worker

Positive Attitude

Quick Learner

Punctual and Disciplined

Good Communication skills

Customer Focussed

Results driven

High standards of Integrity

Attention to detail

Key Performance Indicators

Customer satisfaction metrics like CSAT and NPS

Productivity Metrics like AHT and Break Adherence

Quality and Compliance metrics as defined by process

Knowledge Check Scores

Attendance

Revenue metrics like Sales & Credit per chat

First Time Resolution of customer query
Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your primary interaction is within your own team and your direct supervisor

In this role you will be given detailed instructions on all tasks

The decisions that you make impact your own work and are closely supervised

You will be an individual contributor as a part of a team with a predetermined, narrow scope of work

Please note that this role may require you to work in rotational shifts

Qualifications
Any Graduation