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Trust & Safety New Associate

0-1 years

₹ 2 - 2L/yr (AmbitionBox estimate)

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Gurgaon / Gurugram

Trust & Safety New Associate

Accenture

posted 15hr ago

Job Role Insights

Flexible timing

Job Description




Skill required: Platform Data Operations - Operations Management

Designation: Trust & Safety New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years


  • What would you do?
    Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analysing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.As an Agent, you are responsible to
  • Review content- user profiles, videos, texts, images etc
  • Investigate and apply client policies.
  • Escalate and/or resolve the issue Your role requires following responsibilities -â"“
  • Review, validate, compare, classify and/or remove content according to client guidelines, using specific tools and channels.
  • Understand and make decisions/take actions as per client policies and guidelines
  • Stay up to date with any changes on policies/process.
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
  • Identify improvement opportunities in work flowworkflow and suggest solutions to improve quality and overall efficiency of the process.
  • Participate in continuous training programs and workgroup discussions for optimal development in the role.
  • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
  • Engage in the well being activities
  • Meet desired efficiency established by business

    What are we looking for?
  • Ability to work well individually and as part of a team.
  • Ability to work differing rotations/shifts and non-standard work hours
  • Flexibility in meeting changing business needs in a fast-paced environment
  • Commitment to quality, efficiency, and effectiveness
  • Good comprehension, communication (verbal, written) skills in English language is required to interpret content
    Roles and Responsibilities:
  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your primary interaction is within your own team and your direct supervisor
  • In this role you will be given detailed instructions on all tasks
  • The decisions that you make impact your own work and are closely supervised
  • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
  • Please note that this role may require you to work in rotational shifts
  • Experience in Content Management / Curation- (E-Commerce)
  • Experience in Annotation & labeling / Machine learning
  • Experience of supporting business process outsourcing
  • Work from Office Role
  • Must reside within given boundary limits.
    Qualifications

    Any Graduation

  • Employment Type: Full Time, Permanent

    Read full job description

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    What new Associate at Accenture are saying

    4.2
     Rating based on 82 new Associate reviews

    Likes

    Sat and sun fix off

    • Job security - Good
    Dislikes

    There is no growth no increment u may have 2+ years of experience and be paid same as a fresher

    • Salary - Bad
    • +5 more
    Read 82 new Associate reviews

    new Associate salary at Accenture

    reported by 680 employees
    ₹1.5 L/yr - ₹4 L/yr
    7% more than the average new Associate Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 55k employees
    65%
    85%
    68%
    76%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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