Trust & Safety New Associate

Skill required: User-Generated Content Moderation - Content Moderation



Designation: Trust & Safety New Associate



Qualifications:Any Graduation



Years of Experience:0 to 1 years



What would you do?
Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analysing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being



What are we looking for?

Review, classify and/or remove content according to client guidelines, using specific tools and channels

Understand and make decisions/take actions as per client policies and guidelines

Stay up to date with any changes on policies/process

Investigate, resolve, and relay complex content issues to the broader Trust and Safety team

Participate in continuous training programs and workgroup discussions for optimal development in the role

Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Engage in the well being activities

Meet desired efficiency established by business

Serve as an advocate for the user community

Participate in process improvement initiatives that improve quality and efficiency of work

Participate in continuous training programs and workgroup discussions for optimal development in the role

Engage in conversation around socially sensitive topics with the purpose of keeping our communities safeUnderstand and act in compliance with Accenture and its client policies and procedures on Data Protection

Strong coping, emotional resilience, and stress-management skills

Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies

Strong attention to detail

Comfort synthesizing and analyzing information from multiple streams

Strong critical thinking and decision-making skills

Basic internet research skills

Excellent comprehension, communication, and English language skills

Deep familiarity and passion for the internet, internet platforms, E-Commerce and internet culture

High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.

Ability to work well individually and as part of a team.

Ability to work differing rotations/shifts and non-standard work hours.

Flexibility in meeting changing business needs in a fast-paced environment

Commitment to quality, efficiency, and effectiveness

Previous business process outsourcing, customer service, or content moderation experience is a plus.

Familiarity with colloquial US communication & News

Deep understanding of US culture to interpret the CONTEXT behind the CONTENT


Roles and Responsibilities:

Review content- user profiles, videos, texts, images etc

Investigate and apply client policies

Escalate and/or resolve the issue that is reported by users or flagged by the systemNote- The reported content could be sensitive or of graphic nature

This is a Work from Office Role

Has Rotational Shifts

Has Rotational Weekly Offs

Must reside within given boundary limits.


Qualifications

Any Graduation