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Product Support Engineer - CSD
Neuron
posted 4mon ago
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Flexible timing
Key skills for the job
Job Description
About the Role
We re seeking curious thinkers looking to co-author the next chapters of our story. Joining now
means helping shape our vision, structures, and systems; playing a key-role as we launch into our
ambitious future.
Were looking for a Product Support Engineer to work on the NextGen connectivity platform
across platforms. This is an outstanding opportunity to help build an ambitious future for our
flagship product.
We re seeking curious thinkers looking to co-author the next chapters of our story. Joining now
means helping shape our vision, structures, and systems; playing a key-role as we launch into our
ambitious future.
Were looking for a Product Support Engineer to work on the NextGen connectivity platform
across platforms. This is an outstanding opportunity to help build an ambitious future for our
flagship product.
What Youll Do
- Monitor and manage RF equipment performance in VSAT networks.
- Detect and troubleshoot RF-related issues, including signal quality, interference, and link stability.
- Coordinate with cross-functional teams to resolve network problems and outage promptly.
- Analyze and interpret RF performance data to identify trends and recommend improvements.
- Maintain documentation of configurations, troubleshooting procedures, and network changes.
- Provide technical support to customers regarding performance/RF-related matters.
- Stay updated with industry trends and advancements in VSAT RF technology.
- Respond to any alarm and act proactively in line with the NOC role in order to minimize any possible service outage.
- In case of Service Degradation or Outage conditions promptly perform all necessary actions to restore service as quickly as possible.
What Youll Need
- 3+ years in supporting Satellite Communications Systems and 2+ years of experience with Networking.
- Good knowledge of satellite communication networks, systems and propagation.
- Sound understanding of routing and switching concepts.
- Solid understanding and proven track record utilizing standard ITIL methodologies.
- Ability to manage workload in-line with standard operating procedures.
- Strong analytical mindset and a team player.
- Effective verbal and written communication skills in English.
- Ability to communicate confidently and effectively with both Customers and Senior Management.
- Ability to pitch technical communications at an appropriate level.
- Ability to focus on delivering world-class services to the customer.
- Knowledge of Service Now.
Disclaimer
Neuron will never ask to interview job applicants via text message or ask for personal banking information as part of the interview process. Neuron will never ask job applicants or new hires to send money or deposit checks for the company. In case of doubt, please contact us directly at careers@getneuron.com.
Employment Type: Full Time, Permanent
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What people at Neuron are saying
Product Support Engineer salary at Neuron
reported by
2
employees
with 2-8
years exp.
₹7.6
L/yr - ₹9.8
L/yr
36%
more
than the average Product Support Engineer Salary in India
View more details
What Neuron employees are saying about work life
based on 12 employees
Flexible timing
Monday to Friday
Within city
Day Shift
Neuron Benefits
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