Product Support Engineer - CSD

We re seeking curious thinkers looking to co-author the next chapters of our story. Joining now means helping shape our vision, structures, and systems; playing a key-role as we launch into our ambitious future.
Were looking for a Product Support Engineer to work on the NextGen connectivity platform across platforms. This is an outstanding opportunity to help build an ambitious future for our flagship product.

What Youll Do

• Monitor and manage RF equipment performance in VSAT networks.
• Detect and troubleshoot RF-related issues, including signal quality, interference, and link stability.
• Coordinate with cross-functional teams to resolve network problems and outage promptly.
• Analyze and interpret RF performance data to identify trends and recommend improvements.
• Maintain documentation of configurations, troubleshooting procedures, and network changes.
• Provide technical support to customers regarding performance/RF-related matters.
• Stay updated with industry trends and advancements in VSAT RF technology.
• Respond to any alarm and act proactively in line with the NOC role in order to minimize any possible service outage.
• In case of Service Degradation or Outage conditions promptly perform all necessary actions to restore service as quickly as possible.

What Youll Need

• 3+ years in supporting Satellite Communications Systems and 2+ years of experience with Networking.
• Good knowledge of satellite communication networks, systems and propagation.
• Sound understanding of routing and switching concepts.
• Solid understanding and proven track record utilizing standard ITIL methodologies.
• Ability to manage workload in-line with standard operating procedures.
• Strong analytical mindset and a team player.
• Effective verbal and written communication skills in English.
• Ability to communicate confidently and effectively with both Customers and Senior Management.
• Ability to pitch technical communications at an appropriate level.
• Ability to focus on delivering world-class services to the customer.
• Knowledge of Service Now.