Customer Support Executive

What Youll Do

1. Be the User Champion
• Take ownership of user challengessolve their issues with empathy and precision.
• Ensure a seamless experience that keeps our users focused on what matters most: their learning journey.
2. Analyse and Innovate
• Identify trends in user challenges and collaborate with the product team to drive enhancements that eliminate friction.
• Track, report, and proactively address recurring pain points with data-backed insights.
3. Collaborate and Communicate
• Work closely with cross-functional teams to escalate technical issues and ensure swift resolutions.
• Keep users informed with clear, concise, and friendly communication, becoming their trusted guide.
4. Stay Ahead of the Curve
• Master the Marrow platform and its evolving features, offering users up-to-date and accurate support.
• Share feedback that helps shape our roadmap and enhances the user experience.
  
  

What Were Looking For

• A recent graduate who thrives on problem-solving and has a passion for user experience.

• Exceptional communication skills—both written and verbal. You don’t just answer questions; you tell a story that makes sense.

• A curious learner with strong analytical skills, eager to dive into the product ecosystem and make it better.

• Someone who’s energized by the idea of helping others and making a difference, one query at a time.