We are seeking a General Manager Operations for the OM vertical of a listed Pharmaceutical Manufacturer.
Profile:
Oversee a large number of managed services contracts across multiple clients and sites.
This includes:
Setting success criteria and KPIs
Creating a strong set of SOPs
Hiring, training and deployment of a team that understand and adheres to the SOPs set out.
Setting up and ensuring smooth running of daily, weekly, monthly, and quarterly reporting frameworks.
Managing client relationships especially with client managers responsible for the oversight of the services offered by the OM team
Have a good understanding and experience of the commercial structure of such contracts / programs.
Recruit and deploy at scale.
Lead a large workforce including overseeing all aspects of their performance management and well-being.
Requirements:
Bachelors / master s in chemical engineering or any other engineering discipline. MBA is preferred.
Experience of having led a significant team that delivered no less than INR 300 crores of OM revenues in the India market.
Experience of having overseen multiple contract sties (no less than 4-5 large sites) at a given moment of time
Ability to perform under pressure; someone who leads from the front; ability to train a winning sales team; high ethical bar.
Ability to showcase his / her ability to be an excellent people manager.
Long, wide deep network contact of people, decision makers, influencers and others that helps in establishing long lasting business relationships.
Hands on involvement for operational excellence including big ticket initiatives for Process Improvement, Innovation, Technology deployment, LEAN / 6 Sigma projects among others.
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