Operations Manager

About Netscribes
Netscribes helps some of the worlds largest firms stay future-ready and accelerate
business growth with strategic data and insight solutions. Our expertise lies in
transforming data into actionable insights through best-in-class research, analytics,
and content. Founded in 2000, today we are a 1000+ member team that serves many
Fortune 500 companies, as well as high-growth start-ups in key sectors such as
technology, media and information, eCommerce, healthcare, financial services,
market research, and consulting.
Our clients are spread across US, Europe, Asia Pacific and India and our delivery
centers are in Mumbai, Kolkata and Gurgaon. To know more, visit
www.netscribes.com.
Netscribes offers a fun, dynamic, and safe workplace with tremendous opportunities
for growth and learning. Our team is the reason for our success, and we strive to
empower them to do their best work. Here, you can meet some of the best minds in
the industry, learn to use some of the latest tools and technologies, get acquainted
with the latest trends globally, all while working with young, talented people.
LoB Overview (Data)
Netscribes is organized along two lines of business Data and Insights. The Data LoB
is responsible for delivering the following solutions to our clients:
1.
2. eCommerce: Supporting online brands and marketplaces to build high-
performance catalogs and enhance seller and customer experience. From
sourcing data to validation, enrichment, and creation of high-quality content, we
offer a wide range of catalog services. We help onboard sellers faster and better,
and we engage with customers for a better experience. We deploy extensive
automation and tools for processes such as product cataloging, descriptions,
feature writing, image sourcing and editing as well as quality audits.
Info Services: Data collection, validation, and enrichment to support
onboarding and engagement of customers, suppliers, and other stakeholders.
We ensure compliance with applicable standards and regulations and we enable
a faster and better experience.LoB Overview (Data) : The eCommerce business unit comprises of more than 600
members, based out of Kolkata, Mumbai, and Gurgaon, working on 24X7
engagements.
The team is a mix of
1.
2.
3.
4. delivery managers, project managers, and team leads who manage large teams,
handle client relationships and ensure high-quality, on-time, predictable delivery
quality check leads
Training, MIS, and process improvement teams
content writers, image editors, content QC, fraud & risk management agents,
and process associates who are responsible for delivering high quality.

We work with clients from India, the Middle East, and APAC regions and are
aggressively expanding into the US and Europe. Our clients prefer us over our
competitors because of our -
•
•
•
• our can-do attitude and zeal, which allow us to set up and execute processes in
record time
ability to automate and increase throughput while consistently meeting TAT
expectations
our reputation for delivering high quality consistently
strong relationships with our clientsProfile Description
LOB: Operations | E-Commerce
Role: Project Management
Designation: Manager M2
Employment
Type: Permanent
Work Mode: Hybrid
Working Days: 6 days (Sunday fixed week off)
Shift: Fixed Shift (9 hours)
Shift Timings: General Shift
Location: Kolkata
Key
Responsibilities: 1. Demonstrated experience in managing large teams and
multiple clients. A strong background in project and process
management is essential.
2. Experience in Account management is mandatory with
experience in working across multiple marketplaces managing
services including but not limited to:
a. Catalog listing and enrichment on marketplaces in the India
US, and MENA region
3. The person needs to be able to come up with solutions
rather than list out problems.
4. Needs to be willing to take risks, make mistakes, and learn.
5. The individual should be a critical thinker, and decision-

maker, and should have the ability to re-engineer existing
processes
Education: Graduates only (please ignore pursuing/drop out/12th or
•
10th pass)

Contact : 7980380130 (HR FARHIN)

Send your CV directly to HR FARHIN - 7980380130