Lead - Email Deliverability

Email Deliverability Lead Mumbai | DE | Full - Time About Netcore: Netcore Cloud (www.netcorecloud.com ) is a global leader in customer engagement and retention, providing AI-powered marketing automation, email delivery, and personalization solutions to businesses worldwide. Founded in 1997, the company has consistently evolved to help brands create seamless, data-driven customer experiences. With a strong emphasis on innovation, Netcore Cloud leverages AI and machine learning to optimize marketing strategies, enhance customer engagement, and drive business growth. The company s robust platform integrates omnichannel marketing, product experience, and customer data, empowering businesses to boost conversions and customer loyalty. Recognized for its excellence, Netcore Cloud has earned numerous accolades, including being named a Great Place to Work for seven consecutive times. The company serves over 6,500 brands across 40+ countries, delivering over 20 billion emails per month and enabling businesses to achieve higher engagement and retention rates. It has been featured in the Gartner Magic Quadrant for Multichannel Marketing Hubs and acknowledged by G2 as a Leader in Email Marketing and Customer Engagement Platforms. Its AI-driven innovations, including Smart Push and Raman AI, have set industry benchmarks, making it a preferred choice for global enterprises. Netcore Cloud has a strong global presence with offices in key locations such as India, the USA, the UK, Singapore, Indonesia, UAE, Nigeria, and Germany. The company serves some of the world s leading brands, including Flipkart, Myntra, ICICI Bank, Airtel, Vodafone, MakeMyTrip, and Domino s, helping them deliver superior customer experiences. With a vision to redefine customer engagement, Netcore Cloud continues to invest in cutting-edge technologies and expand its global footprint, reinforcing its position as a market leader in MarTech and SaaS solutions Technical Skills: Basic understanding of email technologies, including MTAs, SMTP, DNS, FBLs, and authentication protocols (SPF, DKIM, DMARC). Exposure to IP/domain DNS setup in collaboration with the Operations team. Familiarity with tracking and analyzing key performance metrics in email deliverability. Basic knowledge of developing and using reports to evaluate the effectiveness of email strategies. Introduction to monitoring and maintaining email deliverability best practices. Involvement in data cleanup activities (unsubs, inactives, etc.). Assistance in resolving blocks, blacklist listings, and addressing abuse complaints through collaboration with customers, ISPs, and antispam organizations. Basic awareness of proactively identifying and resolving email delivery problems.Soft Skills: Team lead with Experience into EMail Deliverability for 5+ Years. Strong verbal and written communication skills (English). Support in executing and promoting email marketing program strategies. Communication of critical performance metrics on a weekly, monthly, and quarterly basis. Collaboration with internal and external teams as needed. Ability to stay calm under pressure and persist until a solution is found. Emphasis on doing things accurately every single time. Ability to maintain focus to ensure nothing falls through the cracks. Quick learner with the ability to adapt to changes seamlessly. Comfortable explaining basic concepts both in writing and verbally. Interest in participating in deliverability and anti-spam industry groups and forums.Experience Desired: Familiarity with Linux, DNS Management, Database knowledge, and client consulting is a plus. Exposure to MTA knowledge or scripting is an added advantage. This job might be for you if: Youre excited about solving problems and taking on challenges. Helping others and guiding them to understand excites you. Attention to detail and doing things right is a priority for you. Adaptability and quick learning are your strengths. You are motivated, driven, and eager to take ownership of your work.