Customer Support- Chat Process

Job description

We are looking for a creative individual to handle customer escalations on Chat. You will manage sensitive issues, and ensure a seamless customer experience through timely and professional responses.

Job Title/ Designation - Sr. Customer Service Associate - Chat Process

Process - Telecom

Location - Noida, Sector 62

Days of working: 5 Days a week / Rotational off and shifts

Remuneration: Up to 3.25 LPA +PLI Twice a Year+ Night shift allowances for Male candidates +Medical Insurance

Qualification - Graduation is Mandatory

Remuneration - 28K CTC PM

Experience - Min 1 Year & Maximum 2 years Experience in customer service, handled Customer Escalations on Chat or Email current or previous.

Roles & Responsibilities:

• Handling customer queries on chat or Email .
• Handling customer escalations/grievances.
• Handling escalations on chat or Email.
• Providing resolution to the customers.

If interested, can call Ms. Sanjana on 8527857726.