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28 Neev Group of Companies Jobs
SDWAN SME L3
Neev Group of Companies
posted 13hr ago
Job Role Insights
Key skills for the job
Job Description
key result / decision areas (outcomes)
Maintain equipment based on SOP s and ensure immediate escalation to competent authority in
order to ensure uptimes.
Technical Operational Role: Maintain Standard OEMs - SDWAN, Switching Routing &
wireless equipments ( OEM like Versa, Riverbed , Cisco, Cisco Meraki , Huawei Enterprise
LAN solutions , AVAYA, Cisco DNA, Viptela etc. ) based on SOP s and ensure immediate
escalation to competent authority in order to ensure uptimes.
Technical Consultancy Role: Ability to handle Technical Architect / Solution Consultant role
for Global large-scale projects on the above said OEM Network & Security products and
technology.
key result / decision areas (outcomes)
Key SPOC:
Manage Critical and Major Incidents: Oversee and coordinate the resolution of high-
impact incidents to minimize disruption and ensure rapid recovery.
Support Problem Management: Assist in identifying and addressing the root
causes of recurring issues, working towards long-term solutions.
Lead Change and Operational Project Management: Manage and execute
changes and projects related to SD-WAN operations to enhance network
performance and reliability.
Patch and Release Management: Coordinate the deployment of patches and
updates to ensure the SD-WAN infrastructure remains secure and up to date.
Handle Capacity Management: Monitor and manage network capacity to ensure
optimal performance and scalability.
Manage Knowledge Base (KEDB): Maintain and update the Known Error
Database (KEDB) to facilitate efficient issue resolution and knowledge sharing.
Ensure Comprehensive Documentation and Reporting: Develop and maintain
detailed documentation and reports related to SD-WAN operations and
performance.
Coordinate with Third Parties: Work with vendors, OEMs, and suppliers to
resolve faults and ensure the smooth operation of SD-WAN solutions.
Handle Technical Escalations Effectively: Manage and resolve complex
technical escalations to ensure timely and effective solutions.
Ensure Adherence to Service Delivery Standards: Monitor and ensure that
service delivery aligns with the agreed Statement of Work (SOW) and Service
Level Agreements (SLA).
Support Root Cause Analysis and Preventive measures : Provide expertise in
root cause analysis (RCA) and contribute to preventive measures to reduce future
incidents.
Participate in Risk and Impact Assessment: Engage in assessing risks and
impacts associated with SD-WAN changes and initiatives.
Pursue Continuous Learning and Certification: Take the initiative in acquiring
new skills, certifications, and evaluating emerging networking technologies and
tools.
Contribute to Knowledge Base and Customer Reporting: Contribute to the
KEDB and prepare technology-related sections of Management Information
System (MIS) reports for customers.
Apply Design-Level Skills: Utilize advanced design skills to optimize and
implement SD-WAN technology solutions.
Essential role related competencies, skills, certifications and experience
Technical & Functional Skills
Rich Hands-on experience of implementing of respective SDWAN, Routing, Switching &
Wireless solutions, OEM such as CISCO, AVAYA, ALu, JUNIPER, ARUBA.
In-depth knowledge of SD-WAN platforms (e.g., Versa, Riverbed , VeloCloud, , Cisco,
Fortinet) and related networking technologies (e.g., MPLS, BGP, VPN).
Strong analytical and troubleshooting skills with the ability to resolve complex technical
issues.
Good understanding and Hands on Routing technologies like BGP, OSPF, EIGRP, HSRP,
VRRP etc.
Good Understanding and Hands on Switching technologies like STP, RSTP, VLANs, VPC,
link-aggregation etc.
Good understanding about IPSEC, Firewall - Netscreen, SSG, SRX
Excellent Troubleshooting, analyzing & managing the critical Incidents, Problem tickets
Auditing Network : recommendations and implementations proactively.
Experience in designing POA for complex Change/Project.
Experience in Transition & Transformation Projects (Tasks to be performed).
Good knowledge in preparing RFO, RCA s, documentation, Knowledge Bank.
Rich experience in handling of Project Implementation: Planning ,Preparation , inputs ,
transforming projects , proactively advising things .
Good understanding on NMS & troubleshooting tools (PRIME/SOLARWINDS/DNAC etc.)
Good understanding of ITIL & best practices.
Explain scenario : Situational basis
education, qualifications, and certifications
BE/ Diploma in either electronics or Telecom with 9 to 12 years of experience.
CCNP/CCIE (routing-switching) certified
Experience
7+ to 9 Years plus years ( relevant exp at least 7 years).
Employment Type: Full Time, Permanent
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