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21 Neev Group of Companies Jobs

CXG - EN -R&S Migration Enginner

5-12 years

Bangalore / Bengaluru

1 vacancy

CXG - EN -R&S Migration Enginner

Neev Group of Companies

posted 4d ago

Job Description

Overview
The position of CXG - EN - SP - IP is critical for delivering exceptional customer service and enhancing customer satisfaction within our organization. This role focuses on bilingual support, catering to English and Spanish-speaking clients, ensuring they have a seamless experience with our products and services. As a vital link between the company and its customers, the CXG specialist will address inquiries, resolve issues, and gather feedback to drive improvements. The importance of this position cannot be overstated; the specialist not only represents the companys brand but also plays a key role in building lasting customer relationships. By understanding customer needs and providing tailored support, the CXG - EN - SP - IP enhances brand loyalty and increases customer retention, contributing to the overall success of the organization.
Key Responsibilities
  • Provide bilingual support to customers in English and Spanish.
  • Resolve customer inquiries promptly and effectively.
  • Document customer interactions in the CRM system.
  • Analyze customer feedback to identify trends and areas for improvement.
  • Collaborate with cross-functional teams to enhance service delivery.
  • Handle customer complaints with empathy and professionalism.
  • Educate customers on product features and functionalities.
  • Assist in developing FAQs and self-service resources.
  • Participate in training sessions to improve product knowledge.
  • Monitor communication channels for customer inquiries.
  • Engage with customers across various touchpoints, including chats, emails, and calls.
  • Maintain up-to-date knowledge of company policies and procedures.
  • Support marketing initiatives by providing customer insights.
  • Contribute to team goals through collaboration and shared objectives.
  • Identify opportunities for process improvements in customer service operations.
Required Qualifications
  • High school diploma or equivalent (associate or bachelors degree preferred).
  • Fluency in English and Spanish (written and verbal).
  • Minimum of 1-2 years of customer service experience.
  • Proficiency in CRM software and communication tools.
  • Strong problem-solving skills and analytical mindset.
  • Excellent verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Demonstrated ability to handle multiple tasks and priorities.
  • Familiarity with non-verbal communication techniques.
  • Understanding of customer experience metrics.
  • Flexibility to work varying shifts as needed.
  • Strong attention to detail and accuracy.
  • Ability to maintain confidentiality and handle sensitive information.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Availability to participate in ongoing training and professional development.
  • Customer-centric attitude with a passion for service excellence.

Employment Type: Full Time, Permanent

Read full job description

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Free Transport
Child care
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