Technical/Production Support Engineer (1-3 yrs)

Job Description :

We are seeking a dedicated and proactive Technical Support/Production Support professional to join our team in Pune. The ideal candidate will be responsible for handling customer queries, facilitating website changes, and ensuring effective communication between clients and internal teams. This role requires a blend of technical skills and customer service expertise.

Responsibilities :

- Handle Routine Customer Queries : Act as the first point of contact for customer inquiries and provide timely and effective solutions.

- Website Changes : Implement and manage updates to the website as necessary.

- Testing : Bridge the gap between customer requirements and development/production teams by performing thorough testing and validation.

- Resolving Client Queries : Address and resolve client issues efficiently to ensure high customer satisfaction.

- Tracking and Delivering Client Requirements : Monitor client requests and ensure timely delivery of solutions.

- Sync Up with Internal Teams : Collaborate with internal teams to communicate client requirements and feedback effectively.

- Work on Internal Tools : Utilize and contribute to internal tools to enhance operational efficiency.

- Communication Skills : Excellent written and oral communication skills are a must.

- Technical Skills : Familiarity with executing database and API queries is essential.

- Problem-Solving Ability : Strong analytical skills to troubleshoot and resolve issues effectively.

Team Collaboration : Ability