Hiring || Operations Associate (US) || WFH

About Us:
NCR Eduservices, a leading provider in educational services, delivers a comprehensive suite of
solutions including e-tutoring, content development, academic delivery quality management, and
extensive back-office support. Dedicated to addressing challenges for educational organizations,
instructors, and learners through innovative strategies, the company is focused on enhancing
education quality and accessibility.

Position: Operations Associate (International)

Reports To: VP - Operations
Job Type: Work from Home
Experience: 4-5 years in operations management.

Working Days: Monday to Friday (Saturday & Sunday Off)
Working Time:
Shift 1: 5:30 PM to 2:30 AM

Shift 2: 9:30 PM to 6:30 AM

Roles and Responsibilities:

As a Lead Operations resource, you will be responsible for ensuring the smooth execution of live classes, resolving real-time issues, and managing team coordination. Key responsibilities include:

• Live Class Management:
• Ensure all scheduled classes are launched on time.
• Monitor classes for teacher availability and take immediate action in case of teacher absence.
• Step in and substitute as the teacher when required.
• Coordinate with the team to allocate substitute teachers promptly.
• Technical Assistance:
• Provide real-time support to teachers on slack for technical issues.
• Troubleshoot with teacher for basic Zoom-related problems to ensure uninterrupted sessions.
• Student and Teacher Support:
• Review and address student feedback to enhance the learning experience.
• Respond to helpdesk tickets and community questions raised by teachers.
• Operational Excellence:
• Process and manage teacher substitutions efficiently.
• Maintain accurate records of operational activities and escalate issues when necessary.
• Identify areas for process improvement and implement solutions proactively.
• Additional Responsibilities:
• Support in other operational tasks as assigned.
• Contribute to a collaborative and dynamic team environment.

Qualifications and Skills:

• Education: Bachelor's degree in Business Administration, Operations Management, Education, or a related field.
• Experience:
• 4+ years of experience in operations or tutor management roles.
• Leadership experience is essential.
• International experience is required
• Preferred Background: Edtech experience is preferred
• Skills:
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in scheduling and CRM tools.
• Analytical mindset with strong problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in MS Excel and tools like Google Workspace.

What We Offer:

• Competitive compensation for the contractual period.
• Opportunity to work with a growing education-focused organization.
• A dynamic and collaborative work environment.

Application Process: Ready to drive your career to new heights? Here's how to apply:

• Send your updated resume to kirtika.sharma@ncreduservices.com
• In your cover letter, share why you're excited about this role and how your skills align with our requirements.

Regards,

Kirtika Sharma

9599314292

Team Lead-HR & Operations