ITCC Support Analyst - AOC L1

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Job Title: AOC L1 Analyst.

Job Location: Godrej IT Park, Vikhroli, Mumbai, India

Job Description:

The AOC Analyst is responsible for monitoring alerts and getting them actioned in timely manner. Creating bridge calls and getting the required stake holders for accessing the root cause and driving for a permanent solution.

Key Responsibilities:

• Actively monitoring alerts coming from all the platforms.
• Monitor performance and troubleshoot issues, ensuring optimal uptime and performance.
• Perform routine system administration tasks, such as user management, file system management, and backup/restore operations.
• Assist in the implementation of system upgrades and patches, following best practices and change management procedures.
• Collaborate with other IT teams to resolve cross-functional issues and ensure seamless integration with other systems.
• Document system configurations, procedures, and troubleshooting steps to maintain an up-to-date knowledge base.
• Participate in on-call rotations and respond to system emergencies in a timely manner.
• Creating Bridge calls and getting all the right stake holders / resolver teams and the leadership team to drive it towards resolution and finding RCA.
• Experience with terminal management and file processing.
• Strong understanding of alert management and monitoring tools.
• Gather and analyse monitoring requirements from application owners
• Collaborate with application, service and problem teams recommending changes for performance improvements because of data from dashboards and monitoring tools

Qualifications:

• Bachelor s degree in computer science, Information Technology, or equivalent experience.
• 1-3 years of proven experience as a Monitoring Analyst in a similar role.
• Good working knowledge of UNIX, Windows& database technologies
• Relevant certifications such as CompTIA Linux+, ITIL or ITSM certification.
• Experience with Postilion, Solarwinds Monitoring, Nagios, ServiceNow etc.
• Experience with various Cloud technologies and platforms (AWS, Azure, OpenStack, etc)

Work Environment:

• This is a full-time position.
• Candidates must work at least 4 days a week from the office.
• Candidates should be ready to work in shifts. This team supports 24X7 on a rotating schedule.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.