Upload Button Icon Add office photos

NCDEX

Compare button icon Compare button icon Compare
filter salaries All Filters

15 NCDEX Jobs

Executive / Senior Executive - Customer Service

1-3 years

Mumbai

1 vacancy

Executive / Senior Executive - Customer Service

NCDEX

posted 19d ago

Job Description

Job Purpose

  • They are required to interact with customers on behalf of organization for various reasons answer inquires, and resolve complaints and provide Information and also oversee the work of junior members in the team.

Key Result Areas

1. Listen and respond to customers needs and concerns. Refer unresolved customer grievances or special request to designated departments for further investigation. Follow up to ensure that appropriate actions were taken on customers requests.

2. Ensuring compliance with SOPs/Circulars by self and team - Ensuring the process is managed/handled as per the SOPs/circular/Exchange guideline

3. Updating process manuals, defining new processes, etc.

4. Training team members on new processes as well as to improvising in existing processes

5. Oversight of work done by junior members in the team including quality check and training

6. Handling audits – process audits, regulatory audits, etc.

7. Handling system level changes by getting involved right from conceptualisation, development by tech team, testing and implemention.


Employment Type: Full Time, Permanent

Read full job description

Prepare for Senior Customer Service Executive roles with real interview advice

What people at NCDEX are saying

What NCDEX employees are saying about work life

based on 119 employees
74%
49%
41%
100%
Flexible timing
Monday to Friday
Within country
Day Shift
View more insights

NCDEX Benefits

Health Insurance
Work From Home
Job Training
Soft Skill Training
Cafeteria
Team Outings +6 more
View more benefits

Compare NCDEX with

BOBCARD Ltd.

4.3
Compare

Interactive Brokers

3.4
Compare

Biz 2 Credit Info Services

3.9
Compare

Multi Commodity Exchange of India

3.3
Compare

Purnartha Investment Advisors

3.4
Compare

SBI Payment Services

4.1
Compare

Eclat Health Solutions

3.5
Compare

Zacks Research

3.0
Compare

IQ BackOffice

3.5
Compare

Teamspace Financial Services

4.1
Compare

IndiaLends

3.7
Compare

DataTracks

3.2
Compare

Niyo Solutions

2.9
Compare

Samunnati Financial Intermediation and Services

4.3
Compare

Stock Holding Corporation of India

3.6
Compare

Fexprime Finance

4.5
Compare

Kalkine

4.1
Compare

ICRA

3.4
Compare

ICICI Direct

3.7
Compare

OneAssist Consumer Solutions

4.1
Compare

Similar Jobs for you

Customer Service Executive at RFS Business Solutions Private Limited

Kolkata

2-7 Yrs

₹ 1.75-3.75 LPA

Customer Service Executive at Tech Mahindra

Pune

1-6 Yrs

₹ 3.5-5 LPA

Customer Service Executive at April Moon Retail Pvt Ltd

Mumbai

3-8 Yrs

₹ 5.5-8 LPA

Customer Service Executive at Forever Living Imports India

Guntur

0-1 Yrs

₹ 1.2-3 LPA

Customer Success Executive at Inbody India

New Delhi, Bangalore / Bengaluru + 1

0-3 Yrs

₹ 2.5-3.5 LPA

Customer Service Associate at Delhivery

Chandigarh

1-6 Yrs

₹ 1-4 LPA

Customer Service Intern at Sage

Chennai

0-1 Yrs

Not Disclosed

Customer Success Executive at Inbody India

Mumbai

0-3 Yrs

₹ 2.5-3 LPA

Customer Service Executive at Pride Of Cows

Mumbai

1-6 Yrs

₹ 2.5-3.5 LPA

Customer Success Executive at Keyvalue Software Systems

Kochi

1-3 Yrs

₹ 1.5-6 LPA

Executive / Senior Executive - Customer Service

1-3 Yrs

Mumbai

19d ago·via naukri.com

Assistant Vice President - Security Operations

10-15 Yrs

Mumbai

4d ago·via naukri.com

Executive- Dotnet Developer

4-6 Yrs

Mumbai

6d ago·via naukri.com

Deputy Manager - Marketing & Corporate Communications

3-4 Yrs

Mumbai

6d ago·via naukri.com

Senior Executive - Business Development

1-2 Yrs

Kanpur, Lucknow

6d ago·via naukri.com

Manager - Product Management

5-7 Yrs

Jaipur

6d ago·via naukri.com

Senior Manager/Manager - Secretarial

10-15 Yrs

Mumbai

7d ago·via naukri.com

Deputy Manager/Manager - Information Security

8-12 Yrs

Mumbai

14d ago·via naukri.com

Senior Executive/Deputy Manager- Human Resources

2-4 Yrs

₹ 5 - 7.5L/yr

Mumbai

18d ago·via naukri.com

Deputy Manager- Member Inspection & Audit (Regulatory)

3-4 Yrs

Mumbai

19d ago·via naukri.com
write
Share an Interview