ServiceNow Developer - IT Service Management (6-8 yrs)

Roles & Responsibilities :

- Operate independently and develop as a Subject Matter Expert (SME).

- Actively participate and contribute in team discussions and problem-solving.

- Collaborate with cross-functional teams to analyze infrastructure requirements.

- Design and implement data center technology components.

- Conduct testing to ensure reliability and efficiency of solutions.

- Provide technical guidance and support to team members.

- Stay updated with industry trends and technologies.

- Assist in troubleshooting and resolving infrastructure-related issues.

Professional & Technical Skills :

Must-Have :

- Proficiency in ServiceNow IT Service Management (ITSM).

- Strong understanding of IT service management principles and best practices.

- Experience in designing and implementing ServiceNow ITSM solutions.

- Knowledge of the ITIL framework and its application in IT service management.

- Familiarity with incident, problem, change, and service catalog management processes.

Good-to-Have :

- Experience with ServiceNow Tools Administration.

- Ability to configure and customize ServiceNow modules to meet business needs.

- Experience in integrating ServiceNow with other IT systems.