Senior Salesforce Administrator

As our Senior Salesforce (SFDC) Administrator and member of our Business Systems team, you will partner closely with our internal department teams to deliver outstanding SFDC administrative services.? Your work will directly influence the usability, efficiency and adoption of our SFDC instance.

In this role, you will help support and develop services for managing the NAVEX employees using SFDC and associated business applications.  You will work closely with users to ensure that applications meet their needs and keeps pace with changes in NAVEX’s operations, policies and/or procedures, and can provide reports, analysis and business intelligence. You will also work closely with all departments to deliver an integrated range of technology services by linking with our instance of SFDC.

Our environment is fast-paced and will leverage your expertise with SFDC architectural solutions and an unwavering commitment to customer service to further our team’s success.? Without this role, we will not achieve our potential!?

What you’ll get:

Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights.

Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.

Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference.

Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community.

An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home.

Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.

What you’ll do:

Daily administration and support of our Salesforce Support Cases including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts, validation and workflows

Work with management, strategic planning and analysis staff, and end-users to create and manage complex workflow rules, data validation and triggers

Develop and create customized reports and dashboards

Create and document application requirements by collaborating with those involved in the development of program enhancements and changes

Manage the software testing process, including devising test plans, creating test cases, establishing protocols and appropriate testing environments, and coordinating actual software testing

Stay abreast of new Salesforce features and functionality as well as providing recommendations for process improvements

Keep application users informed about system functionality and enhancements

Provide application users with technical support

Log and track identified system problems through resolution

Create and maintain documentation on processes, policies, application configuration and help related materials for users as database applications are developed

Assist developers with the creation of technical documentation of existing and future applications

What you’ll need:

A Bachelor’s degree in related field required

5+ years of Salesforce Administration experience

Salesforce Administrator certification required

Understanding of relational databases and data integration tools

Familiarity with relevant languages such as SOQL, SQL, Visualforce, HTML, Java, Apex preferred

Close attention to detail, and ability to work independently, as well as part of a team, on multiple projects

Strong analytical, strategic thinking and problem-solving skills

Ability to drive results through your job competencies of effective communication, process improvement, and technical problem solving

Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instills trust