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NatWest Services

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72 NatWest Services Jobs

Customer Service & Operations Delivery Manager, AVP

National Westminster Bank (NatWest)

11-15 years

Gurgaon / Gurugram

1 vacancy

NatWest Services

posted 7hr ago

Job Role Insights

Key skills for the job

Quality Assurance Supply Chain Management Project Management Operations Business Process Management Business Continuity

+ 2 more

Job Description

Join us as a Customer Service & Operations Delivery Manager

Take on a new role, where you ll be developing key projects, working closely with others to deliver strategic platform deployments
You ll help to translate business requirements into functional designs, and you ll write business requirements or business cases to create appropriate documentation
This is an opportunity to manage relationships with stakeholders, internally and externally, allowing you to expand and develop your network
Were offering this role at associate vice president level

What youll do

As a Customer Service & Operations Delivery Manager, you ll be providing your expertise on regulatory, system, process, product or customer proposition impacts on your operation. After analysing how changes to the operating model will impact procedures, you ll be making recommendations, providing business system support and managing communication with the business.

You ll be collaborating with colleagues across the bank, making sure that delivery is in-line with operational requirements and aligned to our customer and business needs.

Your responsibilities will include:

Supporting technology partners to drive system improvements and the resolution of defects and incidents
Assisting with the production of relevant policy related reports and MI to make sure that assurance and compliance objectives are met
Providing knowledge to the team to enable the design of architecture, business processes, tech and data solutions
Acting as an internal consultant to enable and inform effective standards, processes and controls
Delivering the management of key controls and support in the maintenance of the business continuity plans

The skills youll need

We re looking for someone with supply chain management experience in a leadership role, alongside strong knowledge of best in class practices and processes and emerging supply chain thinking. We ll also expect you to have strong knowledge of and appropriate qualifications in project management methodologies.

Additionally, you ll have:

Good time management, planning and organisational skills
Minimum 8 years of experience in Transaction Filtering & Sanctions Investigation including a minimum of 3 years of expertise in people management and ready to work in night shifts.
The role involves managing an experienced team in investigating Sanctions matches on Wire Transfers and identify Suspect Sanctions matches
Functional expertise in Sanctions or AML and preferably having prior working knowledge in Transaction / Payment Filtering.
Good knowledge of operations, process management and products
The ability to develop business and technical architectures
A background in technology governance
An understanding of internal and external regulatory frameworks

Employment Type: Full Time, Permanent

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