Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

NatWest Services

Compare

No reviews yet

72 NatWest Services Jobs

Customer Service and Operations Analyst

National Westminster Bank (NatWest)

3-7 years

Gurgaon / Gurugram

1 vacancy

NatWest Services

posted 6hr ago

Job Role Insights

Key skills for the job

Customer Service Excel Investigations SLAS Customer Service Operations Interpersonal Skills

+ 1 more

Job Description

Join us as a Customer Service & Operations Analyst

We ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
You ll be liaising with customers and businesses to accurately collect information in order to solve their queries
You ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
Were offering this role at senior analyst level

What youll do

As a Customer Service & Operations Analyst, you ll be responding to queries from customers promptly and tactfully within our SLAs. We re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.

Your day-to-day will include:

Authorising and investigating all transactions to our KPIs
Collecting and analysing the required information from the customers and businesses
Reviewing processes which could be automated or enhanced to improve the customer and business experience
Supporting with process training and knowledge sharing in the team

The skills youll need

In order to excel in this role, you ll have strong customer service abilities along with customer and industry knowledge. You ll also work well in a fast-paced environment and have good organisational skills for delivering to deadlines.

You ll also demonstrate: