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NatWest Services

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4.0

based on 3 Reviews

125 NatWest Services Jobs

Customer Service & Operations Unit Leader, Currencies Confirmation VP

National Westminster Bank (NatWest)

4.0

based on 3 Reviews

12-18 years

Gurgaon / Gurugram

1 vacancy

Customer Service & Operations Unit Leader, Currencies Confirmation VP

NatWest Services

posted 2d ago

Job Role Insights

Key skills for the job

Software Configuration Management Supply Chain Management Project Management Operations Customer Experience Management Focus

+ 3 more

Job Description

Join us as a Customer Service & Operations Unit Leader

This is a great platform to advance your career and showcase your extensive leadership skills
You ll be leading and motivating the people in your unit to deliver outstanding customer experiences and successful business outcomes
You can expect to enjoy an engaging and fast-paced environment, as well as considerable stakeholder interaction
Were offering this role at vice president level

What youll do

You ll be overseeing the smooth running of your unit, creating and embedding a high performing culture of customer obsession, driven by a passion for exceeding customers expectations. Well look to you to partner with teams, internally or externally within our supply chain, to help drive a sustainability focus across the business and deliver changes.

Day to day, you ll be:

Translating and implementing high level strategic plans into a series of achievable goals, objectives and priorities
Driving the delivery of an outstanding customer experience, proactively improving service and sales figures through effective performance management
Managing the relationship between your unit and other business areas, making sure that business impacting incidents are dealt with in a timely manner and cause minimal disruption
Driving and measuring function and colleague performance to recognise success and identify and address development areas

The skills youll need

To join us in this role, you ll need extensive leadership experience and a proven ability to deliver outstanding results through others.

We ll also be looking for you to demonstrate:

Strong communication, interpersonal and people management skills
Experience of leading and implementing change and managing projects
A strong customer focus and experience in customer service delivery techniques
The ability to work in a fast-paced environment, managing multiple challenges simultaneously
The ability to identify operational inefficiencies and provide practical solutions

Employment Type: Full Time, Permanent

Read full job description