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21 Spectrum Talent Management Jobs

Customer Service Manager - Organized Trade (8-15 yrs)

8-15 years

Customer Service Manager - Organized Trade (8-15 yrs)

Spectrum Talent Management

posted 1mon ago

Job Role Insights

Flexible timing

Job Description

Company:- FMCG Company

Position / role: Sr OT Service Manager

Location: Mumbai, India

Reports To: Head Planning and Supply Chain Transformation

Roles and Responsibilities:

- Oversee the complete order-to-delivery process for organized trade partners.

- Ensure timely order processing, accurate invoicing, and on-time delivery.

- Monitor inventory levels and coordinate with supply chain teams to meet demand.

Customer Relationship Management:

- Act as the primary point of contact for organized trade accounts, addressing their inquiries and concerns.

- Build and maintain strong, long-term relationships with key stakeholders in the organized trade channel.

Issue Resolution:

- Proactively identify and resolve order discrepancies, delivery issues, and other customer concerns.

- Implement corrective actions to prevent recurring issues.

Performance Monitoring:

- Track and analyze service level agreements (SLAs) and key performance indicators (KPIs).

- Prepare regular reports on customer service metrics and present findings to management.

Process Improvement:

- Identify opportunities to streamline and improve customer service processes for organized trade accounts.

- Collaborate with cross-functional teams to implement solutions that enhance efficiency and customer satisfaction.

Team Management (if applicable):

- Lead and mentor a team of customer service representatives, fostering a high-performance culture.

- Conduct regular training sessions to ensure the team is equipped with the necessary skills and knowledge.


Functional Areas: Other

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What people at Spectrum Talent Management are saying

What Spectrum Talent Management employees are saying about work life

based on 387 employees
57%
54%
60%
96%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Spectrum Talent Management Benefits

Submitted by Company
Work From Home
Health Insurance
Cafeteria
Job Training
Submitted by Employees
Job Training
Work From Home
Health Insurance
Cafeteria
Soft Skill Training
Team Outings +6 more
View more benefits

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Spectrum Talent Management Noida Office Location

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Noida, Uttar Pradesh Office
Headquarter
C-142 Sector 63 Noida, Uttar Pradesh Noida, Uttar Pradesh
201301

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