AppsForBharat - Director - Fulfilment Operations (8-15 yrs)

Job Title: Lead - Director of Operations

Function: Operations

Location: HSR Layout, Bangalore

Role Type: Full-time

About AppsForBharat (Sri Mandir App)

AppsForBharat, a series B funded faith-tech startup, is backed by India's best venture capital investors including Fundamentum, Susquehanna Asia VC, Peak XV partners (prev. Sequoia Capital), Elevation Capital, & BEENEXT. Our highly ambitious and audacious team comprises alumni from prestigious institutions like IITs & IIMs, with extensive experience in scaling high-growth startups. We're dedicated to developing mobile and web apps catering to the devotional and spiritual needs of 100s of millions of users across the globe.

Our agship product, Sri Mandir, launched in November 2020, is the world's largest app for Hindu devotees. It serves as a digital sanctuary for millions of devotees worldwide. Our mission is to enrich individuals' spiritual lives through innovative technology, oering seamless access to sacred pilgrims & rituals, divine teachings, and a vibrant community. The overwhelming user love motivates us as we aim to serve 100s of millions more in the coming years.

The devotion market is a $44B opportunity in India (growing at 10% CAGR), which is primarily oine and unorganised. Of the $44B, the temples drive GMV of ~$27B in temple oerings, services, and commerce. There are 2M+ temples in India - about 10k of these temples have a strong historical and cultural signicance. Tourism to these religious places is a $10B opportunity. The Sri Mandir app is the world's largest app for Hindu devotees and growing 20-25% month-on-month.

Learn more about AppsForBharat: Business World Article, Indian Silicon Valley Podcast, YourStory Article Try the Sri Mandir app: Android / iOS.

Role Overview for Director of Operations:

As the Director of Operations, you will play a pivotal role in shaping, optimising and scaling our core operations. You will spearhead eorts to streamline processes, foster cross-functional collaboration, and develop strategies that drive eciency and growth. Your role will be crucial in aligning our operational practices with the broader vision of the company, helping us build a sustainable and impactful spiritual tech platform. If you are passionate about driving operational excellence and building 11 star customer experience, we want to hear from you.

What will you do?

- Operational Strategy: Develop and implement scalable operational strategies aligned with company goals

- Operational Excellence: Build systems and processes that foster a culture of operational excellence, leading to high NPS and exceptional customer experience

- Process Innovation: Identify ineciencies, design scalable workows, and adopt best practices to drive operational eciency

- Hub Operations Management: Set up and manage hub operations, including vendor identication and onboarding for material procurement

- Team Leadership: Hire, train, and mentor hub personnel, instilling a culture of accountability and continuous improvement

- Service Fulllment SOPs: Develop and implement SOPs for service fulllment in Puja and Chadhawa functions

- Data-Driven Decisions: Use data analytics to inform decisions, optimize performance, and scale operations sustainably

- Vendor & Partnership Management: Manage vendor relationships and external partnerships to ensure seamless service delivery

Who You Are?

- A strategic leader with 8+ years in operations management, including 3-4 years in senior leadership roles.

- Experienced in scaling operations for consumer-tech startups or rapidly growing D2C companies.

- Passionate about process innovation and operational excellence.

- Data-driven with strong analytical and strategic planning skills.

- An excellent communicator and leader with a proven track record of managing cross-functional teams.

- Proficient in using digital tools for project management and operational efficiency.

Why AppsForBharat?

We're not just another startup. We're a movement. Here's why you'll love being a part of it:

- Competitive compensation and performance-based incentives.

- Ambitious work environment with opportunities for professional growth.

- Access to a vibrant network of professionals passionate about spirituality and technology.

- Health & Wellness Benets to ensure your and your family's well-being.

- A Serene, Pet-Friendly & Peaceful Oce located in the heart of HSR Layout

- Join us in revolutionising the way millions connect with their spirituality through technology!