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NatWest Services

Compare

4.0

based on 3 Reviews

116 NatWest Services Jobs

Fraud Prevention, VP

National Westminster Bank (NatWest)

4.0

based on 3 Reviews

15-18 years

Chennai

1 vacancy

Fraud Prevention, VP

NatWest Services

posted 2d ago

Job Role Insights

Key skills for the job

Flex Supply Chain Management Automation Testing Operations Risk Compliance Financial Services

+ 3 more

Job Description

You ll ensure the best use of resources, reducing cost and increasing productivity while reducing operational losses and operational errors
Enjoy a great platform to build your leadership profile as you shape a high performing and vibrant team culture
Were offering this role at vice president level

What you ll do

You ll be leading a multi-skilled fraud prevention function with the ability to constantly flex to emerging trends and prevent customer losses within an agreed fraud loss budget. We ll look to you to ensure the Fraud Prevention function is efficiently planned, operating at optimum capacity. You ll manage operational escalations, disputes and risks, and lead process reengineering and automation initiatives to maximise efficiency gains, collaborating with support functions and ensure development and engagement of the team.

You ll coach your team on the use of red flag indicators and how to leverage data from a range of systems to help detect fraudsters and protect genuine customers from financial crime. You ll maintain an active oversight on key performance indicators and take remedial actions to make sure that the function maintains healthy matrices.

Additionally, you ll be:

Supporting decision making across first and third party fraud themes to ensure fair customer outcomes are consistently achieved when delivering refund or exit decisions
Maintaining effective relationships with internal and external stakeholders, engaging and influencing stakeholders for changes leading to efficiency gains, keeping them informed of any changes within the process
Creating a culture of continuous improvement, increasing efficiency and productivity through great people leadership, coaching, engagement and development of skills
Contributing towards global change and transformation programmes, and leading and participating in local and global projects
Working collaboratively to oversee improvements in process and customer experience by reducing hand offs, increasing straight through processing through automation or other means

The skills you ll need

You ll need to have a background in fraud prevention or financial crime with an understanding of the industry and our customers. You ll need experience of working with risk, compliance and legal

issues in different jurisdictions and have excellent verbal and written communication skills. You ll also hold a relevant professional qualification.

We ll expect you to have:

Experience in managing credit/debit card fraud and disputes operations is required
At least 15 years of experience in leading large teams, with providing leadership support for complex operations.
An understanding of products, processes, relevant banking systems and the wider financial services environment
Supply chain management experience in a leadership role, with strong knowledge of best in class practices and processes and emerging supply chain thinking
An understanding of people processes and policies with experience of people management and leading diverse operational teams
A proven ability to build and maintain relationships across a wide range of stakeholder

Employment Type: Full Time, Permanent

Read full job description