Director - Operations Transformation

Overview:

• Corporate Bank Operations (CB Operations) is an integrated delivery model, in a continuous process of front-to-back alignment providing transaction, reporting and cash management services to Deutsche Banks multi-asset global businesses including CB Business Cash Management, Trust and Agency Services, Trade Finance and Lending, as well as Security Services.
• Deutsche Bank is going through a significant transformation of its front-to-back operations including CB Operations, marked as one of the banks top 3 transformation agendas.
• The incumbent will partner with the global and regional Operations leads as well as the Technology partners in the design, planning and execution of this agenda, with the goal of improving client service, risk management and processing efficiency.
• The role will report to the Head of F2B CB Operations Automation & Transformation and will be a member of the India CB Operations leadership team.
• The incumbent will be responsible for the direct management of the local operations transformation team and will have virtual oversight of local operations and technology resources aligned to the F2B program.

Key Responsibilities:

• Establish and scale a CB Operations F2B Automation & Transformation team within India.
• This will include the creation of centers of excellence for process re-engineering, automation, and data analytics.
• Define and execute target operating model strategies for key operational processes, including system architecture, process controls and location strategy.
• Actively partner with global functional leads in the development and execution of front-to-back transformation focused on improving client experience, risk management capabilities and driving efficiency.
• Take on responsibility and accountability to deliver global process change.
• Ensure change management is completed in a controlled and robust manner, with rigorous, automated testing and including appropriate business resiliency, audit, and regulatory standards.
• Act as the senior contact and escalation point in country for transformation portfolio.
• Lead, motivate and manage a team.
• Responsible for recruitment, training and development, talent management, staff performance reviews and compensation.
• Prepare and manage the departmental budget, including demand / supply rolling forecasts.
• Work closely with Technology team in execution of innovative solutions.
• Leverage Centre of Excellence team to drive continuous improvement, ideation and team-based problem solving.
• Create a culture of innovation and change mindset.
• Drive design thinking mindset.

Skills and Experience:

• 10+ year in financial services, preferably Investment Banking Operations
• Significant experience of leading highly complex, disruptive transformation programs.
• Track record of driving innovative solutions into business solutions.
• Proven track record organizational development, including talent, diversity, and inclusion
• Demonstrate financial discipline, managing to budget and building sound business cases
• Demonstrate knowledge and understanding of global markets
• Proven ability to establish and maintain effective partnerships with business and technology
• Effective communication, presentation and influencing skills
• Critical problem-solving skills, able to think tactically and strategically
• Organized, able to manage multiple priorities and achieve target deadlines
• Reliable and resilient, experience of dealing with challenging situations
• Able to work constructively in a matrix organization.