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302 Security and Intelligence Services (India) Jobs
Associate Director, IT Service Operations
14-18 years
Gurgaon / Gurugram
1 vacancy
Associate Director, IT Service Operations
Security and Intelligence Services (India)
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Team:
Lending Solutions from SP Global Market Intelligence offers comprehensive tools and insights designed to empower financial institutions in managing their lending processes effectively. This suite of solutions provides critical data, analytics, and technology that enable lenders to enhance their decision-making capabilities, streamline operations, and improve customer engagement. Lending Solutions is designed for banks, credit unions, and other financial institutions looking to enhance their lending operations, improve risk management practices, and leverage data for strategic decision-making.
Lending Solutions from SP Global Market Intelligence offers comprehensive tools and insights designed to empower financial institutions in managing their lending processes effectively. This suite of solutions provides critical data, analytics, and technology that enable lenders to enhance their decision-making capabilities, streamline operations, and improve customer engagement. Lending Solutions is designed for banks, credit unions, and other financial institutions looking to enhance their lending operations, improve risk management practices, and leverage data for strategic decision-making.
The Impact:
As part of Lending Solutions Service Management function, this role will be responsible for ensuring the effective and efficient operation of product platforms. Additionally, it will involve implementing FinOps cost management practices and effectively managing operational risks.
What s in it for you:
- Join a rapidly growing business segment.
- Enjoy high visibility within Lending Solutions, collaborating with global stakeholders and senior management in both Technology and Commercial teams.
- Collaborate with various segments across Enterprise Solutions.
- Have the opportunity to advance into a leadership role, taking charge of the Service Operations function.
Key Responsibilities:
- Lead and manage IT service operations to ensure high availability and performance of cloud-based services.
- Oversee incident management processes, ensuring timely resolution and communication during service disruptions.
- Collaborate with technology teams to implement FinOps practices that enhance cost efficiency and transparency in cloud spending.
- Manage and support regular audits and risk assessments to ensure compliance with organizational policies and industry standards.
- Manage AWS cloud operations, ensuring best practices in security and performance.
- Develop and implement vulnerability management strategies to protect organizational assets.
- Establish and maintain BCP and DR processes to ensure business continuity in the event of incidents.
- Prepare and present management reports on service operations, incidents, and performance metrics to senior leadership.
Qualifications:
- Minimum of 12 years of experience in a cloud-based service operations role.
- Proven experience in service operations management, incident management, and risk management.
- Strong knowledge of AWS cloud services and operations.
- Familiarity with FinOps, vulnerability management, and BCP/DR processes.
- Excellent communication skills with the ability to convey complex information clearly and effectively.
- Strong team player who can collaborate across departments and adjust to shifting priorities.
Soft Skills:
- Exceptional communication and interpersonal skills.
- Ability to work effectively in a team-oriented environment.
- Flexibility and adaptability to changing business needs.
Employment Type: Full Time, Permanent
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based on 1.3k employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Security and Intelligence Services (India) Benefits
Health Insurance 
Job Training 
Soft Skill Training 
Free Transport 
Team Outings 
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Senior Engineer, Software Engineering
3-5 Yrs
Hyderabad / Secunderabad, Gurgaon / Gurugram, Ahmedabad
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