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NatWest
posted 21d ago
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Job Description
Join us as a Customer Service & Operations Analyst
- Working with a supportive and collaborative team, t his is an opportunity to make a positive impact to our customers and colleagues
- You ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business
- This role offers great career development opportunities with relevant training programmes and exposure for you and your work
In this key role, youll be delivering the most successful outcomes for the business and our customers. You ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.
As you continue to develop in your role, you ll also deputise for and support your manager with work allocation, process training and supporting others in your team by sharing your knowledge.
Day-to-day, you ll be:
- Accurately investigating your queries, raising with relevant parties, and escalating where needed
- Making sure processing is performed accurately and within an agreed turn-around time
- Participating in initiatives that help improve our customer service, processes and procedures
- Reviewing processing errors and customer complaints to help identify trends and training needs
You ll already have knowledge and experience of working with cash and coin related processes and procedures. We ll also look to you to have an awareness of up to date trends, policies and regulations. Crucially, you ll be able to work accurately, to deadlines and with high levels of attention to detail.
We ll also be looking for you to demonstrate:
- An understanding of the financial services industry and our customers
- Knowledge of our products, processes and banking systems
- Good written and spoken communication skills
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
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Customer Service & Operations Analyst - Anti Money Laundering
3-7 Yrs
Chennai, Bangalore / Bengaluru
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