Lead Customer Success

Role & responsibilities

Position: Lead Customer Success

Place of posting: Mumbai

Experience: - 6to 10 Years

Qualification: Graduate in any stream / MBA

JOB PURPOSE

• Will be responsible for handling daily settlement activity
• UAT & On-boarding of new Banks & BINS in the back office application
• Automation of routine work processes
• Ensuring that chargeback ratio & Business Decline is within the prescribed limits
• Frequent meetings & follow up with Banks for Chargeback & Business Decline.
• Handling daily operational activities and Bank queries

Functional Skills

• Articulate & Excellent Written & Oral Communication and presentation Skills.
• Proficient in MS Office
• Ability to work under pressure and result oriented.
• Innovative solution provider, capable of articulating new ideas and changes and getting them implemented in quick time.
• Excellent organizational, leadership skills and Multi-Tasking with problem-solving ability