NPCI - Incharge - Settlement & Reconciliation (12-20 yrs)

Incharge Settlement & Reconciliation

- Lead the day-to-day operations for NPCI products -ensuring timely settlements and resolution of the operational issues with an aim to mark an improvement in the operations. Leading the automation effort with a target to automate 75% of the work. Incident reporting, analysing the RCA and working closely with technology to get the issues fixed and timely implementation of changes in the back office

- Lead NPCI products operations activities and maintain oversight over all the operational SOPs and protocols for settlement and other activities

- Ensure timely report generation on regular / adhoc basis; undertake data-based discussions with banks and other relevant stakeholders as applicable

- Provide both offline and online assistance to the banks in solving their operational issues as well as onboarding and other concerns; conduct bank training for relevant systems, processes and for creating awareness on the related products

- Drive recovery of funds from the banks and other activities like chargeback, arbitration, etc.

- Ensure accurate and timely follow up of all the compliance related activities and resolution of the disputes such as cashback complaints, merchant refunds, penalty processing, etc.

- Collaborate with Build Technology for complex issues (L3 level) resolution for any system issues / bugs, which cannot be solved by Run Technology

- Provide inputs and collaborate with quality & business excellence team on the initiatives that aim to improve the operations processes, use of technology, and ability to deliver the best-in-class experience.

- Drive automation with an objective to automate 75% of the processes.