Administrative Assistant - Information Technology

Digital Payment Platforms:

• Provide expert-level support for digital payment platforms, ensuring seamless transactions and resolving payment-related issues promptly.
• Collaborate with development teams to implement improvements and updates to the payment systems.

Web-Based Applications:

• Monitor and troubleshoot web-based applications to ensure optimal performance and user experience.
• Diagnose and resolve issues related to application functionality, user interfaces, and system integration.

API Integration:

• Manage and support API integrations with various systems and third-party services.
• Troubleshoot and resolve issues related to API connectivity, data exchange, and system interoperability.

Technical Support:

• Provide L2 support for technical issues reported by end-users and internal teams.
• Collaborate with L1 support and development teams to escalate and resolve complex technical problems.

Incident Management:

• Respond to and resolve incidents within defined SLA (Service Level Agreement) timelines.
• Document and track incidents, providing clear and concise information for analysis and improvement.

Collaboration & Stakeholder Support:

• Collaborate with cross-functional teams, including developers, QA engineers, and IT operations, to ensure effective communication and issue resolution.
• Address queries from business teams, end users and ensure they receive timely, clear, and accurate information.
• Assist in demonstrating application workflows and capabilities to business teams and end-users, helping them understand the technical aspects of the systems.
• Work closely with the project manager and other stakeholders to support the implementation of IT initiatives and ensure alignment with business needs.

Continuous Improvement:

• Participate in ongoing process improvement initiatives to enhance the efficiency and effectiveness of support services.
• Stay informed about industry best practices and emerging technologies related to digital payments and web applications.

Candidate Requirements:

• Excellent troubleshooting & problem-solving skills, able to look at the bigger picture and resolve issues.
• Proven work experience as a Technical Support Engineer
• Familiarity with healthcare IT standards, regulations, and best practices.
• Good knowledge in troubleshooting hardware, software, and network-related issues.
• Basic knowledge of Microsoft Azure Cloud technology and architecture.
• Working knowledge with remote desktop applications and help desk software.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Basic knowledge of SQL
• Ability to work effectively both independently & within a team.
• Experience working with IT ticketing systems.
• Flexibility to work in shifts.