Field Collection Executive

Key Responsibilities:

• Field Collection: Conduct timely and effective field visits to customer addresses for overdue amount collection.
• Adhere to Collection Guidelines: Follow company SOPs, legal guidelines, and fair collection practices during interactions with customers.
• Customer Communication: Maintain professionalism while communicating with customers, ensuring a smooth and positive collection experience.
• Timely Reporting: Update customer information and feedback promptly on the company app for each case.
• Target Achievement: Meet weekly and monthly collection targets as assigned by the management.
• Issue Resolution: Report any issues faced during field visits to the field collection manager in a timely and cordial manner.
• Work Schedule: Adhere to a regulated fieldwork schedule from 8 AM to 7 PM, ensuring consistency and discipline in daily activities.
• Customer Satisfaction: Ensure that customers are treated with respect and their concerns are addressed promptly and effectively.

Key Skills & Qualifications:

• Education: Open to any educational background.
• Experience: 1-3 years of experience in collections, sales, or field operations roles.
• Language Proficiency: Fluent in the local language and effective communication skills.
• Work Ethics: High degree of responsibility, discipline, and integrity in handling work.
• Understanding of Loans: Basic understanding of loan processes and documentation, as trained by the company.
• Time Management: Strong planning, organizing, and time management skills, with the ability to prioritize tasks and visits.