Senior Servicenow Developer

This role will join the ServiceNow Platform team. In this position you will work with end-users, analysts, IT teams and key stakeholders to implement/execute for a minimum of 2 areas - ITSM, HR, CSM, ITOM, and/or CMDB solutions - leveraging technical best practices to deliver out-of-the-box and custom solutions to our customers on the ServiceNow platform.
We are looking for a team member who is innovative, eager, driven and motivated to rise to the challenges of a continuously evolving technological industry, and who wants to make an impact on the user experience of the businesses globally.

What You Will Do:
Perform day to day support, administration and maintenance of the ServiceNow platform including mid-servers and integration points
Work directly with end users to troubleshoot and resolve support issues
Gather, identify, and document business requirements
Develop clear and concise technical and process documentations
Develop, install, and troubleshoot ServiceNow applications with possible integration with other programs
Troubleshoot bugs, fix defects, support users and build enhancements for applications built in the platform
Perform code reviews to ensure that the quality is being met with regard to coding standards, integration, extensibility, and security.
Assist in maintaining detailed documentation of application design and code generation techniques used to train other developers on ServiceNow system software.
Ensure that the software behaves as designed by testing it for bugs and performance during all stages of the development process.
Provide guidance within the platform to design and implement ongoing improvements for a portfolio of processes
Duties and responsibilities can be any combination of development as it relates to ServiceNow modules, tables, and system policies
Develop reports for management on SLAs/KPIs as they pertain to service delivery
Manage integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
Work with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems
Work with architects to define the physical design, and with analysts and product managers to understand the requirements of technical solutions
Develop and test application code, user interface and third-party integration components using prescribed application development guidelines
Monitor health, usage, and overall compliance of ServiceNow and its applications, coordinates application and platform upgrades
Evaluate and make recommendations on techniques, practices or technologies that would enhance our needs
Train the junior members of the team on subject matter expertise to ensure continuous learning

Minimum Requirements:
Certified ServiceNow System Administrator;
Bachelor s degree in computer science or related field