HR Operations

Role & responsibilities

• Manage day-to-day HR operations specific to the retail and jewelry industry, ensuring smooth execution of HR processes.
• Oversee employee records, ensuring accurate and up-to-date documentation, including certifications and training specific to retail or jewelry roles.
• Administer employee benefits programs, including health insurance, retirement plans, and benefits related to employee purchases or discounts on jewelry.
• Coordinate the recruitment process for retail and jewelry store positions, including sourcing, screening, and interviewing candidates with relevant experience in the industry.
• Conduct interviews, focusing on assessing sales, customer service, and product knowledge relevant to jewelry.
• Facilitate onboarding for new retail and jewelry employees, ensuring training on products, store policies, and customer service standards.
• Handle payroll administration, ensuring accurate and timely processing, including commissions or incentives tied to sales performance.
• Monitor compliance with industry-specific labor laws, safety regulations, and organizational policies, particularly in high-value product handling and customer service.
• Address employee queries regarding HR policies, benefits, payroll, and any retail or jewelry-specific concerns.
• Coordinate training and development programs, including sales techniques, product knowledge, and customer interaction specific to the jewelry industry.
• Maintain performance management systems, ensuring evaluations align with customer satisfaction, sales targets, and product expertise.
• Prepare HR reports related to staff performance, turnover, and industry-specific metrics.
• Manage employee engagement initiatives, such as sales contests or recognition programs, to boost morale and performance in retail or jewelry stores.
• Facilitate exit interviews, ensuring proper offboarding and transition, especially for roles in high-turnover retail positions.
• Manage HR systems and ensure data integrity, especially regarding employee sales performance or inventory management.
• Ensure a positive employee experience, fostering a customer-focused culture that aligns with high-end retail and jewelry sales.