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ORM Executive
Multrix
posted 6d ago
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Job Description
Are you passionate about online reputation management and crisis handling? We re looking for a dynamic ORM Executive to join our team. In this role, you will be responsible for monitoring, managing, and enhancing the brand s online presence across digital platforms.
On any given day you might:
- Create and implement strategies for building a positive reputation for the brand.
- Address real-time negative responses and ensure timely resolutions.
- Track and monitor all complaints on social media.
- Coordinate with internal teams to ensure timely delivery of daily monitoring reports and press release trackers.
- Use forums and social media to seed positive content for better ORM.
- Provide timely crisis reports, identify trends, and help with strategic direction.
- Analyze listening reports, share relevant insights, and update trackers.
- Maintain a tight grip on ORM operations.
- Escalate issues to relevant stakeholders and manage trackers, send reminders, and close loops with stakeholders.
- Prepare and manage multiple reports, working with Excel formulas and other Excel components for accurate data analysis.
- Report and coordinate with the Customer Service team to resolve complaints and queries, ensuring that responses are posted on relevant digital channels within TAT.
- Prepare Daily, Weekly, and Monthly MIS Reports.
- Create presentations, graphs, and analytical reports.
The Ideal Person:
- A team player who is flexible and capable of multitasking.
- Willing to work in rotational shifts.
- Proficient in MS Office, including Word, Excel, and PowerPoint.
- Able to initiate brand listening across social media, digital, and web platforms.
- Excellent command of English with the ability to craft immediate, creative responses.
- Knowledgeable about ORM tools and analytics platforms.
You Bring:
- 2+ years of experience in Online Reputation Management (ORM), Response Management, or a related role.
- A Bachelors or Master s degree in Mass Communication, Marketing, Public Relations, or a related field.
Employment Type: Full Time, Permanent
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