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Chat Support Associate
MTAP Technologies
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- As a customer support executive, you will be responsible to interact with customers to provide and process information in response to inquiries, issues and requests.
- Respond to requests through chats for information in a timely, professional and positive manner to develop strong customer relations.
- Deep dive into actual issues/concerns raised by users and liaise with internal teams to find a resolution.
- Provide information about our product/service.
- Respond promptly to customer needs and solicit customer feedback to improve
- service.
- Identify problems and causes; analyses and generates best alternative solutions;
- makes timely, sound, and appropriate decisions
- Excellent verbal and written communication skills
- Adaptable and flexible
- Collaboration and interpersonal skills
Employment Type: Full Time, Permanent
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MTAP Technologies Benefits
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