IP MS Engineer

Technical requirements -

IP (Nokia 7750 SR, Nokia 7750 VSR, F5 LoadBalancer) - CCNP or similar Level required.

Security (Nokia Netguard Products: NCM, NCNS, NVF, NVFM, NSS)

Ticket handling ( from any minor issue to critical issues).

Troubleshooting issues on the IP network (routing problems, packet drops, physical errors, traffic flows, IPSec) and on the Security solution (certificate enrollment, firewall flows, SS7 firewall flows, Radware DDOS solution attack analysis)

Perform diagnostics on, F5 and Netguard elements and run tests against the impacted to identify the root cause of specific trouble.

Create MOP (Method of Procedure) and execute the MOPs.

Responsible with the implementation of the change requests in the network after the risk is found.

Handle customer complaint tickets, production and problem tickets and dispatch them according to needs.

Create, escalate assistance requests to vendor when required.

IP & Security Alarm Analysis and support fault management escalations.

Keep documentation updated

On-Call duty

Experience and Education -

Experience between 5-7 yrs on IP/ION and SDN products and platforms.

Educational Qualification - B.E/B.Tech(ECE,CSE,IT)

Provide 24/7 L2 support on relevant elements.

Perform L2 fault and service restoration.

Perform L2 fault investigations and root cause analysis to resolve issues within SLAs.

Input into Incident Reports and Problem Management.

Update TT with L2 fault information, impact analysis and rectification.

During critical and escalated major fault rectification, participate in fault management as requested by the Incident Manager and attend the bridge conferences as per the WLA.

Escalation to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessary.

Collect and analyses required logs and traces during and post fault investigations.

Support other L2 domain teams in identifying faults.

Develop, maintain and perform L2 Health Checks and scripts

Develop and maintain L2 technical processes and tools.

Ensure backup of all elements as per Back-Up policy.

Assist performance team in troubleshooting of Network performance issues and customer faults, Review plans and results of IOT, SW release and feature testing.

Review regression test plan, specifications and results for SW updates.

Implementation of SW updates including review release notes, impact/risk assessments, FAR (participate in FAR to up-skill for GAR rollout), GAR, analyze performance post change.

Maintain network baseline document set eg life cycle database for all elements.

Review technical documentation/notes and faults descriptions from Vendor and implement workarounds/fixes as required.

Maintain known issue list/ Risk Register.

Improve optimization of alarms, counters and thresholds.

Provide recommendation to the local Engineering teams on configuration, software updates and general element management as appropriate.

Review, awareness and approval of CR activity and participate in Daily CR Review meetings.

Usage data collection and control.

Perform System Performance monitoring and analysis.

Provide Operational Acceptance for new elements being introduced into the network.

Provide data for pre-sales support.