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Customer Success Executive
MProfit
posted 3mon ago
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Job Description
As a Customer Success Executive at MProfit, you will be a crucial part of our mission to
provide exceptional customer service and support to our clients. You will interact with our
diverse customer base, assisting them with inquiries, resolving issues, and ensuring they
have a positive experience when using our wealth-tech solutions.
As a Customer Success Executive at MProfit, you will have the following
responsibilities:
\uF06C Customer Engagement : Interact with customers through various channels (phone,
email, chat) to provide exceptional service, address inquiries, and resolve issues
promptly and professionally.
\uF06C Issue Resolution : Investigate and troubleshoot customer concerns, escalating complex
issues to the appropriate teams for resolution while ensuring timely follow-up and
resolution.
\uF06C Product Knowledge : Develop and maintain a deep understanding of MProfits wealth-
tech solutions to provide accurate information and guidance to customers.
\uF06C Data Management : Ensure the accurate recording and documentation of customer
interactions, inquiries, and issue resolutions in our CRM system.
\uF06C Collaboration : Collaborate effectively with cross-functional teams, including technical
support and sales, to deliver seamless customer experiences.
\uF06C Feedback Gathering : Actively solicit and collect customer feedback and insights to
identify opportunities for improvement and relay valuable information to relevant
teams.
\uF06C Adherence to Standards : Adhere to company policies, procedures, and service
standards to ensure consistency and excellence in customer service.
Requirements
Requirements
- Bachelors degree in Business, Finance, or a related field (preferred).
- 6 months to 2 years of experience in customer service, preferably in the fintech industry.
- Exceptional communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work independently and collaboratively in a team environment.
- Proficiency in using customer relationship management (CRM) software.
- Positive attitude and a dedication to delivering outstanding customer service.
Benefits- Incredible professional growth : Opportunity to thrive in a high impact role in a
- high-growth company backed by distinguished investors
- Upskilling : Opportunity to understand technology products and get a deep
- understanding of the Finance / Fintech / Wealth Tech domain
- Healthcare benefits : Health insurance coverage for self and spouse
- Fun : Birthday celebrations, team-bonding events and more!
- Time off : Paid leaves, Sick leaves and two Saturdays off to refresh and
- rejuvenate
- What more : Casual dress code and free breakfast
- Incredible professional growth : Opportunity to thrive in a high impact role in a
Employment Type: Full Time, Permanent
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What people at MProfit are saying
Customer Success Executive salary at MProfit
reported by
2
employees
with 3-4
years exp.
₹3.4
L/yr - ₹4.3
L/yr
29%
less
than the average Customer Success Executive Salary in India
View more details
What MProfit employees are saying about work life
based on 4 employees
Monday to Saturday
No travel
Day Shift
MProfit Benefits
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