Service Design & Transition Lead (6-10 yrs)

Location : Pune

Job Type : Full-time

Experience : Minimum 6+ years of relevant experience

Budget : 25 Lacs / Annum

Job Role :

We are currently looking for a Service Design & Transition Lead to support our IT projects and programmes. The role requires deep expertise in Service Design and Transition processes, with a strong understanding of ITIL, project quality management, and risk management concepts.

Required :

- Deep and broad experience of leading the Service Design & Transition process and production of associated artefacts across a variety of technology areas and project methodologies;

- A practical understanding of ITIL and experience of applying it in a maturing environment, as well as project quality and risk management concepts;

- Experience of RFPs and supplier selection processes including defining service requirements and SLAs

- An understanding of how Service Design & Transition process is affected when adopting a set of different Project and Service Methodologies e.g. Agile, Scrum, DevOps & ITIL;

- Strong understanding of project lifecycle and governance and ability to map Service Design & Transition activities and deliverables against it;

- Proven experience of delivering Service Design Packages across multiple delivery teams and 3rd parties

- Experience of working with system integrators and managed services

- Pragmatism and a flexible approach to problem solving

Desirable : ITIL V3/V4 qualifications