Add office photos
i
Movate
Compare
All Filters
48 Movate Jobs
Job Opening For L1 Engineer_ Technical Support _ Hyderabad
₹ 2.8 - 3L/yr (AmbitionBox estimate)
Hyderabad / Secunderabad
1 vacancy
Job Opening For L1 Engineer_ Technical Support _ Hyderabad
Movate
posted 42min ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Roles and Responsibilities
- Responsible for providing phone , chat, email and video-call based technical assistance.
- Provides L1 & L2 remote support.
- Responsible for user satisfaction through effective handling of user problems. Ensure proper escalation procedures are followed. Performs assigned functions according to standardized policies and procedures. Basic analytical ability and cognitive skills are required to understand & resolve technical issues.
Principle duties and responsibilities
- Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
- Provides L1 & L2 remote support to the point of installation and basic use; if required need to escalate or file bug with application owners
- Uses troubleshooting techniques to identify network related issues.
- Attends required technical training sessions and makes effective use of KBs to address issues efficiently.
- Complies with schedule adherence to ensure the overall service level targets are achieved.
- Identifies and provides input on unique (or) recurring user problems.
Desired Candidate Profile
- Working knowledge of Windows OS and basic knowledge on Linux OS
- Working knowledge of PC architecture/technology
- Working knowledge and understanding of policies and procedures and the ability to determine the course of action based on given guidelines.
- Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills.
- Good Analytical & Cognitive skills and proficient in Communication
- Deducible Comprehension and reading Skills.
- Minimum 1 year of International calling experience Technical troubleshooting - Experience in troubleshooting issues related to hardware & software issues on at-least one of these operating systems (Linux, Mac and Windows desktop environments, etc.Role & responsibilities
Preferred candidate profile
Perks and benefits
Employment Type: Full Time, Permanent
Read full job descriptionMovate Interview Questions & Tips
Prepare for Movate Technical Support roles with real interview advice
People are getting interviews at Movate through
People are getting interviews through
(based on 168 Movate interviews) What people at Movate are saying
Rating based on 3 Technical Support
reviews
Anonymous · IT Infrastructure Services
in Chennai
It easy to get promotions and there is lot of freedom to learn
Worst salaries and incentives even a small company provides good benefits. Increments and appraisals are the worst part by which you will completly loose hope on work
Read 3 reviewsTechnical Support salary at Movate
What Movate employees are saying about work life
Movate Benefits
Performance-Based Bonuses and Incentives Competitive Salary Package and Benefits Professional Development Opportunities through Movate Academy 
Compare Movate with
TCS
Infosys
Wipro
HCLTech
Tech Mahindra
LTIMindtree
Mphasis
Persistent Systems
Hexaware Technologies
DXC Technology
NTT Data Information Processing Services
Sutherland Global Services
Virtusa Consulting Services
CGI Group
GlobalLogic
UST
Nagarro
Hewlett Packard Enterprise
Publicis Sapient
Synechron
Similar Jobs for you
Movate Hyderabad / Secunderabad Office Location
500032
Job Opening For L1 Engineer_ Technical Support _ Hyderabad
Hyderabad / Secunderabad
Immediate Job requirement For POI Mapping@ Movate Technologies
Hyderabad / Secunderabad
Hiring For Customer LIVE CHAT Support-Work From Office -1YR EXP Must!!
1-4 Yrs
Ambattur, Chennai
