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Product Specialist
Morningstar
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Collect, analyze, and interpret product performance data from various sources.
- Create and maintain dashboards and reports to track key performance indicators (KPIs) and product metrics.
- Conduct market research and competitive analysis to identify trends and opportunities.
- Use data insights to support product development and marketing strategies.
- Present data findings to stakeholders in a clear and actionable manner.
Business Analysis:
- Assist in gathering and documenting business requirements from stakeholders.
- Work with the Product Manager to define product features and specifications.
- Collaborate with cross-functional teams (engineering, marketing, sales, customer support) to ensure product alignment with business goals.
- Participate in user testing and feedback collection to refine product features.
Product Management and Support:
- Respond to internal and external product inquiries and provide product-related support.
- Track, evaluate, and resolve complex product and data issues escalated from Product Support and Client Success Manager teams, primarily using the Salesforce Service Cloud tracking tool.
- Demonstrate ownership of issues, providing timely updates, follow-ups, and resolutions.
- Prioritize issues based on severity and impact.
- Ensure adherence to issue management processes.
- Understand the roles and expertise of internal stakeholders (developers, QA analysts, data analysts, product managers, project managers) to expedite issue resolution.
- Generate business solution suggestions for remediation of problems.
- Identify and address root causes of repetitive issues through collaboration with development and product management teams.
- Collaborate with the Development team to create tools/documentation for automating and speeding up issue investigation.
- Contribute to efforts to streamline and improve processes.
- A Bachelor s degree in business, finance, computer science, MIS, or a related field is preferred. An MBA in finance is also a plus.
- Ideal candidates possess a blend of financial knowledge (70%) and basic IT skills (30%).
- Strong customer service focus and experience in customer support are considered advantageous.
- Excellent communication, problem-solving, organizational, and analytical skills are essential.
- Ability to work collaboratively in a cross-functional environment.
- Quick learner with the ability to develop broad and deep expertise in products.
- Prior experience in product management, business analysis, or related roles
- Familiarity with financial products and industry trends is a plus.
- Experience with JIRA and Salesforce Service Cloud is valued.
Employment Type: Full Time, Permanent
Functional Areas: Manufacturing
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People are getting interviews at Morningstar through
People are getting interviews through
(based on 167 Morningstar interviews)
Job Portal
Company Website
Referral
Campus Placement
Walkin
Recruitment Consultant
49%
22%
8%
8%
4%
1%
8% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Morningstar are saying
Product Specialist salary at Morningstar
reported by
1
employee
with 2
years exp.
₹6.8
L/yr - ₹8.6
L/yr
13%
less
than the average Product Specialist Salary in India
View more details
What Morningstar employees are saying about work life
based on 1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Morningstar Benefits
Health Insurance 
Education Assistance 
Job Training 
Work From Home 
Soft Skill Training 
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