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74 Moody's Jobs
Fulfillment Analyst
Moody's
posted 18d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Location(s):
- Tower -11, (IT/ITES) SEZ of M/s Gurugram Infospace Ltd, Vill. Dundahera, Sector-21, Gurugram, Haryana, Gurugram, Haryana, 122016, IN
Line Of Business: Customer, Operations, Risk OU(COR OU)
Job Category:
- Sales Marketing
Experience Level: Experienced Hire
At Moodys, we unite the brightest minds to turn today s risks into tomorrow s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
The Role / Responsibilities:
As a member of the Fulfillment Center of Excellence, the Fulfillment Analyst supports the sales fulfillment process, while ensuring compliance with organizational standards and protocols. You will be primarily responsible for fulfillment activities, including per-missioning/de-per missioning end users, processing user changes and establishing user trials. This role will also collaborate closely with the sales, engineering/IT and client service teams to facilitate workflow and provide support to customers with access issues or queries. As such, successful candidates are very detail-oriented, have excellent communication skills, and demonstrate exceptional organizational and multitasking abilities.
- Work with sales, sales operations and content delivery teams to complete all product access requests. Provide client permissions and license keys for services accessed electronically, in accordance with contract specifications, terms, and effective dates. Supply clients with access details and manage de-activations in the event of cancellations.
- Enable and configure product trial access for clients
- Develop a strong understanding of processes, systems and tools deployed for order fulfillment
- Clarify order discrepancies with the sales team and coordinate cross-functionally as needed
- Utilize CRM system (Salesforce) to maintain accurate client entitlement data, process sales orders or adjustments, and document relevant transaction details. Ensure consistency and accuracy for all stages of the fulfillment process. As needed, use CRM to prioritize assignments and record activities or client interactions.
- Use CRM (Salesforce) to monitor fulfillment requests from clients or internal departments.
- Maintain a customer-centric, best-in-class service orientation by attending to and resolving customer fulfillment needs.
- Coordinate with Sales, Customer Success and Client Service Desk to ensure client queries are resolved completely and promptly.
Qualifications:
- Must have a Bachelor s degree
- High level of proficiency in Microsoft Word and Excel
- 2-3 years of experience in providing support for clients and internal departments
- 2-3 years of experience in working with database and CRM systems, such as MS Access and SalesForce.com
- Previous experience preferably within the marketing, financial, or sales industries is advantageous
- Ability to efficiently prioritize, organize, and complete multiple projects/assignments simultaneously in a fast-paced, deadline-driven environment
- Strong attention to detail, quality, and accuracy
- Proactive in problem solving with high level of critical thinking skills
- Good interpersonal communication skills, both written and verbal with the ability to build strong professional relationships at all levels
- Commitment to client care and problem resolution
- Self-motivated, collaborative and comfortable working in a team
- Well-developed skills in Microsoft Office applications (Outlook, Access, Excel, Word, PowerPoint)
- Experience with Salesforce.com advantageous
- Flexible to work different shifts for greater time-zone coverage
Employment Type: Full Time, Permanent
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based on 170 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Moody's Benefits
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