Monarch Networth Capital - Key Account Manager (4-5 yrs)

Role Description:

- The Key Account Manager will be responsible for managing and nurturing relationships with a portfolio of high-value, strategic clients.

- You will serve as the main point of contact for these clients, ensuring their satisfaction and aligning our offerings with their business objectives.

- You will collaborate closely with internal teams, from sales to customer service, to deliver exceptional experiences and meet account targets.

Key Responsibilities:

Client Relationship Management:

- Serve as the primary point of contact for key accounts, maintaining strong relationships and ensuring customer satisfaction.

- Act as a trusted advisor, understanding client needs and providing customized solutions that add value.

- Conduct regular check-ins and business reviews with key accounts to assess satisfaction levels and identify opportunities for improvement.

- Address any client concerns or issues promptly and work towards resolution in a professional manner.

Strategic Account Planning:

- Develop and execute strategic account plans to achieve long-term growth and revenue objectives for each key account.

- Identify and capitalize on opportunities for upselling, cross-selling, and expanding the scope of services offered to key accounts.

- Collaborate with internal teams to ensure the delivery of solutions that meet client needs and align with their business goals.

Sales & Revenue Growth:

- Ensure revenue targets for key accounts are met or exceeded, driving sales performance through relationship-building and business development.

- Work with the sales team to identify new business opportunities within existing accounts and generate proposals for additional services or products.

- Negotiate and close renewals, upsells, and contract extensions, ensuring favorable terms and long-term partnerships.

Customer Retention & Satisfaction:

- Proactively address any issues or concerns that could affect the long-term relationship with clients, ensuring high levels of retention and satisfaction.

- Implement customer feedback to improve products, services, or processes, fostering loyalty and increasing client lifetime value.

- Continuously monitor account health metrics and take corrective actions as necessary to maintain a strong relationship.

Cross-Functional Collaboration:

- Work closely with the sales, marketing, product, and customer service teams to ensure a seamless experience for the client.

- Share client feedback with internal teams to help drive product improvements or modifications that meet client demands.

- Collaborate with marketing to align on messaging and campaigns for your key accounts.

Account Reporting & Analysis:

- Track and report on account performance, ensuring alignment with KPIs, revenue goals, and other objectives.

- Prepare regular reports for senior management that detail account status, challenges, opportunities, and potential risks.

- Conduct data analysis to identify trends, customer behavior, and growth opportunities within key accounts.

Contract Management & Negotiations:

- Oversee the contract lifecycle for key accounts, ensuring terms and conditions are met and opportunities for renewals or expansions are pursued.

- Negotiate contracts, pricing, and terms to ensure mutually beneficial outcomes for both the client and the company.

- Maintain accurate records of contracts, renewals, and discussions with clients.