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3 Momentus Technologies Jobs

Technical Support Specialist

0-2 years

Mumbai

1 vacancy

Technical Support Specialist

Momentus Technologies

posted 1mon ago

Job Description

You will oversee the support and optimization of current bespoke integrations and reports across diverse product portfolios. The core emphasis will be on meticulous debugging, proficient troubleshooting, and the seamless operation of systems all underpinned by an unwavering commitment to delivering exceptional customer experiences.
  • Collaborate with clients to understand and troubleshoot existing integration challenges.
  • Provide expert support in diagnosing and resolving issues related to existing custom integrations and custom reports.
  • Debug and troubleshoot issues of 3rd party developers using the APIs of our various products.
  • Respond to and resolve support tickets related to integrations, Crystal Reports, and APIs.
  • Collaborate with cross-functional teams to address and rectify technical challenges.
  • Maintain and update comprehensive documentation for existing integrations, Crystal Reports, and API specifications.
  • Facilitate knowledge transfer within the team to enhance overall support capabilities.
  • Build and maintain positive relationships with clients through effective communication and understanding their needs.
  • Demonstrate empathy and patience when working with clients to resolve integration challenges.
  • Experience coding in C#, .NET technologies, WEb Technolgies and (angular)
  • Availability to work on rotating swing shifts to cover different time zones
  • BS in Computer Science or equivalent
  • Proven experience in c

Employment Type: Full Time, Permanent

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What Momentus Technologies employees are saying about work life

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67%
100%
100%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
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Momentus Technologies Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
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