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4 Extrieve Technologies Jobs
Software Technical Support Specialist
0-2 years
New Delhi
1 vacancy
Software Technical Support Specialist
Extrieve Technologies
posted 4d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Serve as the first point of contact for software application issues via email, phone, or chat.
- Troubleshoot and resolve application-related issues, working closely with Onsite team/client to understand their concerns.
- Maintain documentation of support issues, solutions, and user feedback to enhance knowledge base.
- Collaborate with the development team to report bugs, gather user requirements, and assist in testing new features.
- Conduct training sessions for Onsite on software functionalities and best practices.
- Monitor application performance and generate reports to identify areas for improvement.
- Stay updated on software releases and patches to ensure all systems are current and secure.
- Assist in creating and updating documents and training materials.
- Provide the resolution or workaround to client with consultation with the onsite team lead and support team.
- Timely update to the client of the pending issue and their status.
- Willing on work on shift .
- Bachelor s degree in Computer Science, Information Technology, or a related field. BSc (CS/IT)/ BCA, B-Tech/B. E (IT/Computer).
- Any Certification in database administration, Cloud management, Windows server, and ITES (Information Technology Enabled Services) will be an added advantage.
- Strong understanding of software applications and troubleshooting techniques.
- Basic knowledge of SQL Queries.
- Familiarity with various operating systems, databases, and software applications.
- Good knowledge of MS Office.
- Excellent communication skills in Hindi, English
- Excellent communication, problem-solving, and customer service skills.
- Ability to work independently and as part of a team.
- Willingness to learn new technologies and skills.
Employment Type: Full Time, Permanent
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