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Technical Support Specialist
DriveX
posted 16hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
What Youll Do:
Onboarding & Training
Guide New Usersthrough the Onboarding Process
Coordinate and assistin setting up Users Accounts and Configurations
Conduct TrainingSessions for newly onboarded Members across the product workflow
Handhold NewlyOnboarded members for an initial period
Support
Provide helpdesksupport to the end users through Telephone, Chat & Mail.
Work in generalshifts to support our customers.
Assist end userswith DriveX Product related issues.
Work on ad-hocprojects, initiatives and other duties as assigned.
Deliverhigh-quality customer service via our support platforms.
Handle end userissues using our support tool.
Triage issues andescalate them when necessary.
Develop andmaintain expertise across a range of subject areas, gaining sufficientfamiliarity with the associated processes to be able to process customerrequests accurately and efficiently.
Document ofcustomer issues.
Investigateissues reported by customers and work collaboratively with internalstakeholders and see through to resolution.
Provide superiorcustomer service regarding our DMX solutions. Diagnose and solve applicationqueries and answer customer questions.
Use variousdevices to reproduce customer environments to troubleshoot issues further.
Endeavor to respond to all customer requests ina timely manner while improving customer experience.
Requirements
Requirements
Soft Skills and Communication:
Previousexperience supporting English Speaking Customers in India
Goodcommunication, documentation, and soft skills.
Strongproblem-solving abilities, strong team player (i.e., flexible, hard-working,fast-learner, self-motivated, results oriented)
Able to plan,prioritize and organize workload, consistently working within service standardsand agreed objectives.
Ability tocommunicate technical issues clearly in person, on the telephone and in writtendocuments.
Strong customer focus and ability to manage client expectations.
Key traits were looking for:
Passionate
Hunger to learnand develop.
Team player
Creativity
Confidentcommunication skills (Multilingual Preferred: English, Kannada, Hindi
Employment Type: Full Time, Permanent
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People are getting interviews at DriveX through
People are getting interviews through
(based on 3 DriveX interviews)
Referral
Company Website
34%
33%
33% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at DriveX are saying
What DriveX employees are saying about work life
based on 16 employees
Strict timing
Monday to Saturday
Within city
Day Shift
DriveX Benefits
View more benefits
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